Operations Safety Analyst – Trust & Safety

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Gaggle

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

📚 Educação

🔐 Segurança

🧘 Bem-estar

Education • Security • Wellness

A Gaggle é uma empresa que fornece soluções de segurança e bem-estar para distritos escolares de K-12, utilizando tecnologia para gerenciar a segurança dos alunos em dispositivos fornecidos pela escola. Seus serviços incluem gestão de segurança, filtragem web, terapia, suporte fora do horário comercial, linha de dicas de segurança e funções de linha de crise, com o objetivo de prevenir tragédias por meio de análise de conteúdo em tempo real e alertas. A Gaggle está comprometida em promover a saúde mental, oferecendo sessões acessíveis de teleterapia e incentivando a boa cidadania digital em ambientes educacionais. Sua missão é identificar proativamente e apoiar alunos em dificuldade, garantindo sua segurança e bem-estar.

Descrição

• Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts • Communicating with our customers, designated emergency contacts, at a school district to relay important information • Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner • Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe • Recording and maintaining concise notes regarding each incident in Salesforce CRM • Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy • Working closely with department leadership to develop processes and procedures to reach company goals • Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team • Operating as a single contributor on a team with a high level of ownership of individual outcomes

🎯 Requisitos

• Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle • Experience in crisis management, child advocacy, content moderation, or a related field or degree • A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation • The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately • A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important • Confidence to operate independently and autonomously within a virtual team environment and the ability to reach goals with minimal supervision • A high degree of ownership of individual outcomes and contribution to the department and company goals. A passion for continuous improvement and a willingness to manage change with grace • Fluency in Spanish is a plus

🏖️ Benefícios

• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources • Dental insurance (including orthodontia) through Guardian • Vision insurance through BCBS/EyeMed • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance) • Flexible PTO • Generous, 100% to 70% paid leave plans, up to 90 days • Pet Insurance • Discount Program • Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues