CX Project Manager

🕒 Maio 16

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $86.000 - $124.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷‍♀️ Gerente de Projetos

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Gainwell Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

💰 Grant em 2023-06

Healthcare Insurance • Human Services • Healthcare

A Gainwell Technologies é a principal provedora do país de soluções digitais e cloud-enabled em todo o ecossistema de serviços humanos e saúde pública. Com uma abordagem orientada por propósito, a Gainwell atende clientes nos 50 estados dos EUA, com foco em melhorar os desfechos em saúde e oferecer experiências intuitivas e centradas nas pessoas. Seu portfólio abrangente inclui modernização do Medicaid Enterprise, data analytics, serviços para prestadores e soluções para farmácia — tudo projetado para impulsionar o futuro da saúde e promover o bem-estar das comunidades.

Descrição

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations • Define project scope, objectives, success criteria, and deliverables • Develop and manage integrated project plans • Drive cross-functional execution without direct authority • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions • Validate readiness beyond status reporting • Coordinate and oversee go-live and stabilization activities • Partner with technology teams to ensure system capabilities align with CX operational requirements • Identify, assess, and proactively mitigate risks • Lead governance routines

🎯 Requisitos

• 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments • Demonstrated experience leading complex, cross-functional initiatives across business, operational, and technology teams • Strong ability to develop and manage integrated project plans • Expertise in project scoping, risk management, issue resolution, and governance frameworks • Proven ability to influence and drive accountability across stakeholders without direct reporting authority • Strong executive communication skills • Experience partnering with technology teams to support operational delivery • Strategic mindset with the ability to translate business objectives into actionable project plans and measurable outcomes • Experience supporting healthcare or Medicaid programs

🏖️ Benefícios

• generous, flexible vacation policy • educational assistance • comprehensive health benefits • 401(k) employer match • leadership and technical development academies