Product Experience Owner – Verint Operations Manager

🕒 4 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $80.600 - $115.200 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Gainwell Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

💰 Grant em 2023-06

Healthcare Insurance • Human Services • Healthcare

A Gainwell Technologies é a principal provedora do país de soluções digitais e cloud-enabled em todo o ecossistema de serviços humanos e saúde pública. Com uma abordagem orientada por propósito, a Gainwell atende clientes nos 50 estados dos EUA, com foco em melhorar os desfechos em saúde e oferecer experiências intuitivas e centradas nas pessoas. Seu portfólio abrangente inclui modernização do Medicaid Enterprise, data analytics, serviços para prestadores e soluções para farmácia — tudo projetado para impulsionar o futuro da saúde e promover o bem-estar das comunidades.

Descrição

• Provide operational product experience ownership for the enterprise Verint Operations Manager platform • Own and manage the operational roadmap for Verint Operations Manager • Define enterprise standards for task design, workflow structure, prioritization, and execution governance • Translate operational execution requirements into platform capabilities, configuration standards, and system requirements • Ensure operational workflows align with performance, compliance, and service-level expectations • Maintain strong documentation discipline • Serve as a trusted advisor and subject matter expert to operational leaders and execution teams • Act as the primary liaison between CX stakeholders and Technology Product Owners • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution • Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility • Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives • Communicate complex quality and analytics concepts in clear, executive ready language

🎯 Requisitos

• Bachelor’s degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience • Extensive experience in back-office operational execution environments • Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms • Strong experience working at the intersection of operations and technology across complex, multi-account environments • Deep experience with Verint Operations Manager or comparable workflow orchestration solutions • Proven ability to standardize, optimize and scale operational execution models across multiple lines of business

🏖️ Benefícios

• comprehensive health benefits • generous, flexible vacation policy • 401(k) employer match • educational assistance • variety of leadership and technical development academies