Supervisor, Healthcare Call Center

🕒 Junho 1

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $45.300 - $64.700 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Gainwell Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

💰 Grant em 2023-06

Healthcare Insurance • Human Services • Healthcare

A Gainwell Technologies é a principal provedora do país de soluções digitais e cloud-enabled em todo o ecossistema de serviços humanos e saúde pública. Com uma abordagem orientada por propósito, a Gainwell atende clientes nos 50 estados dos EUA, com foco em melhorar os desfechos em saúde e oferecer experiências intuitivas e centradas nas pessoas. Seu portfólio abrangente inclui modernização do Medicaid Enterprise, data analytics, serviços para prestadores e soluções para farmácia — tudo projetado para impulsionar o futuro da saúde e promover o bem-estar das comunidades.

Descrição

• Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs) • Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership • Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing • Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities • Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience

🎯 Requisitos

• Bachelor's degree in business management, healthcare administration, or related field; equivalent combination of education and experience may be considered • 6+ years of customer service experience, including 2+ years of leadership or supervisory experience • Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, healthcare call center, or related healthcare operations • Experience working with customer service platforms, help desk software, telephone technology, and basic computer applications • Strong communication, coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment

🏖️ Benefícios

• Health benefits • 401(k) employer match • Flexible vacation policy • Professional development opportunities