IT Operations Manager

🕒 Outubro 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $123.250 - $166.750 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

⚙️ Operações

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General Dynamics Information Technology

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1954

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A General Dynamics Information Technology é uma empresa na vanguarda da inovação tecnológica, oferecendo uma ampla gama de serviços, incluindo consultoria, modernização digital e serviços de aplicações. A empresa atua fortemente na implementação de soluções relacionadas a Inteligência Artificial (IA), Cloud Computing, Cybersecurity, High-Performance Computing (HPC) e tecnologias quânticas. A GDIT é comprometida em apoiar os setores governamental e de defesa, fornecendo serviços críticos para a missão, como logística e gestão da cadeia de suprimentos, inteligência e segurança interna. A empresa também prioriza práticas de contratação diversas e inclusivas e promove ativamente o bem-estar dos colaboradores. Por meio de suas soluções de aceleração digital e do uso pioneiro de tecnologias emergentes, a GDIT busca impulsionar as missões das agências e enfrentar desafios tecnológicos complexos.

Descrição

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support • Establish operational priorities, resource allocations, and service delivery expectations • Lead operational reviews and status meetings while monitoring project and program performance • Ensure operational activities align with strategic goals and mission requirements • Serve as escalation point for operational issues, outages, and service disruptions • Lead Microsoft Azure and cloud modernization initiatives • Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services • Coordinate environment provisioning, production releases, and operational readiness reviews • Support operational management and lifecycle activities for ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications • Lead Change Advisory Board activities and operational governance processes • Review technical changes for risk, compliance, operational impact, and implementation readiness • Partner with cybersecurity teams on Security Impact Assessments, ATO activities, audit responses, incident response, and security remediation • Support technology platforms for programs, grants management, volunteer service initiatives, disaster response, and agency operations • Coordinate IT services supporting disaster services initiatives and emergency response capabilities • Manage and mentor technical staff, contractors, and service providers • Coordinate work across engineering, operations, cybersecurity, networking, and application support teams • Lead modernization, automation, process improvement, cloud adoption, security enhancement, and service transformation initiatives • Advise leadership on technology investments and operational improvements

🎯 Requisitos

• Bachelor's degree in Information Technology, Computer Science, or related field • 8+ years of progressive IT experience • 3+ years in operational leadership, management, or supervisory roles • Experience supporting federal government information systems • Expertise with Microsoft Azure, Microsoft 365, Identity and Access Management, ServiceNow, Cloud Operations, Enterprise Application Support, and Change Management • Experience leading cross-functional operational teams • Strong written and verbal communication skills • Preferred: experience supporting federal civilian agencies • Preferred: experience managing Azure cloud environments and DevOps pipelines • Preferred: knowledge of federal cybersecurity frameworks and compliance requirements • Preferred: experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems • Preferred: ITIL, PMP, Microsoft Azure, CISSP, or related certifications • BI Full 6C (T4) public trust requirement • Must be able to work remotely from any location; US citizenship is not required

🏖️ Benefícios

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance

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