Senior Product Service Specialist – Water Heaters

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🕒 Agosto 13

🐊 Florida, Iowa, +13 estados a mais – Remoto

🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 47%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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GE Appliances, Recreational Living

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11 - 50 funcionários

Fundada em 1907

🏭 Manufatura

👥 B2C

🛒 Varejo

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, é um provedor líder de eletrodomésticos para casa e estilo de vida. A empresa oferece uma ampla gama de produtos, incluindo geladeiras, fogões, lava-louças, micro-ondas, lavadoras, secadoras, condicionadores de ar e pequenos eletrodomésticos como liquidificadores, cafeteiras e muito mais. A GE Appliances se concentra em fornecer soluções inovadoras e energeticamente eficientes para lares modernos, com tecnologia inteligente e design sofisticado. A empresa está comprometida em aprimorar o dia a dia com eletrodomésticos que combinam estilo e funcionalidade.

Descrição

• Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on water heater installation, operation, troubleshooting, and service questions • Provide technical product support for application questions, startup and commissioning concerns, troubleshooting, and service escalations • Resolve escalated field and customer issues through technical guidance and coordination with internal teams • Support product investigations by gathering data, identifying issue patterns, and partnering with engineering and quality teams on root cause analysis • Evaluate recurring service and product issues and recommend corrective actions, service guidance updates, or process improvements • Represent the service perspective in new product introductions, product changes, and issue-resolution discussions • Partner with engineering, quality, product management, sourcing, service, and sales teams • Support onsite or virtual technical training and troubleshooting for customers • Review, edit, author, and maintain installation instructions, service literature, troubleshooting guides, wiring diagrams, technical bulletins, FAQs, product updates, and technical guidance • Track field and customer issues, communicate trends, and support readiness for product updates and launches • Participate in service process improvement, field support effectiveness, and product issue reduction projects • Perform other related duties as assigned • Travel 25–50%, primarily domestic, as required

🎯 Requisitos

• High school diploma, GED, or equivalent • Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience • Licensed Master Plumber • Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline • Experience supporting, servicing, installing, or troubleshooting heat pump, gas, or electric water heaters • Ability to diagnose technical product issues and provide practical service guidance • Experience reading and applying installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials • Ability to work independently with limited supervision • Ability to prioritize and manage multiple technical support activities, escalations, documentation updates, and field issue follow-up • Strong technical and analytical judgment • Working knowledge of water heater products and service requirements • Proficiency with technical documentation and Microsoft Office tools • Must reside in the Central or Eastern Time Zone • Authorized to work in the U.S.

🏖️ Benefícios

• Flexible work arrangement balancing individual, team, and organizational needs • Equal Opportunity Employer • Disability accommodations available for applicants