AI Architect – Presales

🕒 Agosto 28

🌵 Arizona, California, +4 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $134.900 - $237.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤖 Engenheiro de IA

🦅 Patrocina Visto H1B

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O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Architect production-ready AI systems for customer experience use cases • Design scalable RAG and enterprise knowledge architectures • Establish AI evaluation and observability frameworks tied to technical and business outcomes • Engineer contextual AI experiences using real-time customer data, interaction history, conversation state, and external signals • Optimize AI architectures for scalability, latency, throughput, reliability, and cost • Drive strategic presales engagements through technical discovery, solution architecture, demonstrations, sandbox and trial engagements, integration guidance, and value assessments • Develop and validate AI prototypes through production pilot readiness • Partner with account teams and Professional Services to prove use cases, validate success criteria, harden architectures, align KPIs, and confirm business outcomes • Demonstrate Genesys Cloud AI capabilities and interoperability approaches including MCP and A2A • Develop reusable technical assets, workshops, coaching, and enablement • Influence AI product and go-to-market direction through customer and field feedback

🎯 Requisitos

• 5+ years of relevant experience designing and architecting enterprise AI solutions • Hands-on experience with traditional machine learning, NLU and NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and agentic AI approaches • Ability to make and defend tradeoffs across model selection, latency, cost, explainability, governance, multilingual requirements, security, scalability, and business risk • Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems • Experience designing real-time enterprise solutions accounting for voice and digital latency, throughput, secure data access, reliability, fallback paths, failure handling, and scalability • Expertise defining AI evaluation, governance, and observability strategies • Experience with offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control • Practical experience with prompt design, context management, RAG, and AI workflow optimization • Ability to create and deliver technical demonstrations, prototypes, and presentations connecting architecture decisions to customer and business value • Success partnering with sales teams on technical discovery and AI-focused solution design • Strong executive communication, storytelling, and presence • Ability to influence CIO, CTO, and senior technical stakeholders • Strong understanding of Genesys Cloud and Genesys AI capabilities preferred • Experience designing AI solutions for customer experience orchestration, contact centers, self-service, agent assistance, journey management, or back-office automation preferred • Experience creating reusable technical assets and enablement preferred • Experience partnering with Product Management and Engineering preferred

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Commission or performance-based bonus opportunities may be available