Senior Director, Global Partner Strategy – Programs

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🕒 Julho 23

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $189.000 - $332.400 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives. • Design and scale global partner programs that drive partner-sourced and partner-influenced revenue. • Own the annual partner tiering and segmentation framework and set annual partner KPIs. • Design and manage the global partner incentive strategy. • Serve as the primary point of contact for partner stakeholders on program/strategy escalations. • Define KPIs and performance metrics to measure partner success. • Lead and develop the global virtual partner support center and specialist teams.

🎯 Requisitos

• Bachelor’s degree required; MBA or equivalent experience preferred. • 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment. • Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations • Knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like. • Proven track record of designing and executing partner programs that drive growth and scale at a global level. • Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud) • Experience with partner tools such as Partner Stack • Ability to influence senior stakeholders across functions and regions. • High tolerance for ambiguity, with the ability to act decisively when situations fall outside established norms. • Confidence in unstructured environments, balancing nuance and urgency. • Experience leading large, globally distributed teams • Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions. • Analytical, communication, and executive-presence capabilities. • Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment • Ability to build and develop high-performing teams across multiple workstreams through complexity and change.

🏖️ Benefícios

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments