Senior Manager, Americas Order Management

Vaga não está no LinkedIn

🕒 Maio 28

🌲 North Carolina, Massachusetts – Remoto

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $109.200 - $192.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

🤖 Inteligência Artificial

☁️ SaaS

📡 Telecomunicações

Artificial Intelligence • SaaS • Telecommunications

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency. • Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities. • Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards. • Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement. • Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management. • Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives. • Establish and enhance policies, procedures, and standardized operating practices. • Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis. • Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation. • Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.

🎯 Requisitos

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field • Minimum 10 years of progressive leadership experience in Order-to-Cash, Order Management, Revenue Operations and Accounting, Finance, Audit or related leadership roles within a global SaaS or technology organization. • Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization. • Demonstrated experience leading large or multi-functional teams • Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization. • Strong analytical, strategic thinking, and organizational leadership capabilities. • Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.

🏖️ Benefícios

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments