Manager, Customer Excellence

🕒 Outubro 29

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 13 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

GeologicAI

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤖 Inteligência Artificial

☁️ SaaS

🔧 Hardware

💰 $44.000.000 Later Stage VC (Series B) em 2025-08

Artificial Intelligence • SaaS • Hardware

A GeologicAI desenvolve ferramentas, tecnologias e soluções para engenharia de decisão no setor de mineração e minerais críticos. A empresa oferece escaneamento multissensor de testemunhos (RGB, XRF, hiperespectral, LiDAR e LIBS), logging digital de testemunhos, modelagem de recursos e uma Automated Modeling Platform (AMP) baseada em cloud, que integra agentes de IA a workflows de geologia e planejamento de minas. A GeologicAI combina hardware de sensores de alta fidelidade, analytics orientado por IA e expertise de domínio para acelerar e aprimorar a precisão e a consistência da caracterização de recursos, do logging e do planejamento de minas para empresas de mineração.

Descrição

• Lead GeologicAI’s global team of Customer Excellence specialists • Set team priorities, accountabilities, performance expectations and development plans • Translate Customer Success strategy into team priorities, capability development and staffing recommendations • Allocate specialist capacity across regions based on customer needs, business priorities and technical risk • Coach the team and build a collaborative culture through feedback and accountability • Connect geological data and technology with customer decisions and measurable value across the mining lifecycle • Guide customer workflows across exploration, drilling, resource evaluation, mine operations and processing • Establish standards for specialist services, technical reviews and customer support • Oversee request intake, prioritization, delivery tracking, service quality, adoption and customer outcomes • Partner with Regional Customer Success and functional leaders to resolve delivery dependencies • Build relationships with customer technical teams, site leadership and decision-makers • Communicate technical findings, limitations and trade-offs to technical and business audiences • Develop playbooks, technical guidance and learning resources • Equip regional teams and customers to apply products and workflows • Travel up to approximately 25% for customer visits, site engagements, team workshops and industry events

🎯 Requisitos

• Degree in geoscience, engineering, science, business or a related discipline • 15+ years of relevant experience, including substantial experience in mining, mineral exploration or mining technical services • 5+ years of people leadership, with a track record of coaching technical specialists, building trust and establishing accountability • Strong understanding of how geological data supports mining decisions, with sound judgment in evaluating technical evidence, value and risk • Clear written, verbal and executive communication, including translating technical information into business implications • Experience coordinating technical programs, studies or service delivery across teams and external partners • Experience developing service standards, quality controls and practical operating procedures • Commercial awareness, including customer procurement, scope management, cost-benefit assessment and value realization • Ability to align multidisciplinary teams and lead change across organizational boundaries • Experience leading a customer-facing technical team • Direct exposure to core scanning, geological databases or geological modelling and mine-planning software • Background with a mining software provider, mining technology company or mining/engineering consultancy

🏖️ Benefícios

• A casual and fun work environment • Flexible schedule and opportunities for remote work • Extended health and dental benefits • Robots with lasers!

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo