Senior Solutions Engineering – Post-Sales

🕒 Maio 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $101.600 - $132.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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GEOTAB

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🚗 Transporte

📡 Telecomunicações

🏢 Corporativo

Transport • Telecommunications • Enterprise

A Geotab é líder global em telemática comercial, unindo paixão, criatividade e inovação. É dedicada a impulsionar a tecnologia, capacitar empresas e tornar as estradas mais seguras para todos. A Geotab promove um ambiente de trabalho dinâmico, oferecendo um modelo híbrido flexível que combina os benefícios do trabalho no escritório e remoto. A empresa é comprometida com o desenvolvimento de talentos por meio de diversos programas, bolsas e estágios, refletindo seu investimento na próxima geração. A Geotab aparece com destaque em diversos prêmios e veículos de mídia, reforçando seu papel como uma das principais referências do setor.

Descrição

• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

🎯 Requisitos

• 5–8 years of experience in Solutions Engineering, Data Science, Technical Account Management, Engineering Support, or a related field. • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. • Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles. • Expert-level technical knowledge and understanding of telematics, IoT, APIs, and related technologies. • Experience with programming languages, such as Python, SQL, Java, or C#, and extensive experience with API integrations. • Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce. • Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI. • Proven ability to maintain and grow technical knowledge to the level of a subject matter expert, in-depth experience in the Geotab ecosystem. • Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. • Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support. • Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. • A customer-focused mindset, with a commitment to understanding complex client needs and delivering exceptional service. • Advising on business impacts, strong understanding of industry changes, trends, emerging technologies and the flexibility to adapt to growing market demands. • Ability to utilize market trends and a desire to drive revenue growth. • Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities. • Time management and organizational skills, with the ability to manage multiple high-impact projects and priorities simultaneously. • Ability to travel up to 20% of the time.

🏖️ Benefícios

• various perks and benefits