Sales Specialist – Patient Support Coordinator

🕒 Julho 17

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Shapely

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

💼 Consultoria

🍽️ Alimentos e Bebidas

🏥 Saúde

Consulting • Food & Beverage • Healthcare

A Shapely é uma empresa de telessaúde focada em fornecer soluções acessíveis para perda de peso guiadas por especialistas médicos. Eles oferecem programas de perda de peso personalizados que incluem acesso a consultas de especialistas, medicamentos prescritos e suporte contínuo através de seu aplicativo. A abordagem da Shapely enfatiza uma visão integral da perda de peso, visando melhorar a saúde e o bem-estar geral.

Descrição

• Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely. • Educate leads on our program, our physician-led model, and how GLP-1/GIP weight loss medications work. • Explain insurance eligibility basics and general coverage considerations to set accurate expectations. • Guide interested leads through enrollment and schedule their initial appointment. • Manage your pipeline of leads in the CRM, tracking follow-ups and conversion status. • Meet or exceed targets for outbound calls, conversions, and scheduled appointments. • Re-engage warm leads who haven't yet enrolled to answer outstanding questions and move them forward. • Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls.

🎯 Requisitos

• Advanced, fluent English — spoken and written. • Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets. • A persuasive, consultative communication style that builds trust quickly over the phone. • Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations. • Resilient and self-motivated when working through a high-volume outbound pipeline. • Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach. • A reliable remote setup: stable high-speed internet and a quiet, private space for calls. • Previous experience in a healthcare or telehealth environment, or a similar patient-facing role. (Nice to Have) • Knowledge of HIPAA, PHI, and patient privacy (training also provided). (Nice to Have) • Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided). (Nice to Have) • A genuine passion for health and wellness and alignment with Shapely's mission. (Nice to Have)

🏖️ Benefícios

• 7–10 USD per hour. • Contractor role. • Fully remote. • Full-time position. • Career growth and a supportive team culture!