Senior Field Service Manager – Defense

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $119.600 - $199.400 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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GE Vernova

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

GE Vernova é líder no setor de energia, com mais de 130 anos de experiência, dedicada a eletrificar o mundo enquanto o descarboniza. A empresa oferece um amplo portfólio de soluções em energia, incluindo tecnologias de geração a gás, hidrelétrica, nuclear e eólica, com o objetivo de fornecer energia confiável, acessível e sustentável. Com forte foco em inovação, a GE Vernova desempenha um papel significativo na redução da pegada de carbono dos sistemas de energia globais e apoia a transição para emissões líquidas zero (net zero) até 2030.

Descrição

• Serve as a core member of the Defense & Offshore leadership team • Influence regional business strategy using field-performance insights, risk identification, and service-growth opportunities • Support end-to-end field service execution for complex Installation & Commissioning projects, warranty claims, and site interventions • Coordinate field operations, program management, regional leadership, and digital/IT teams • Align maintenance strategies and field execution with project milestones, contractual commitments, resource availability, and commercial milestones • Navigate site-access and logistical constraints while supporting customer satisfaction and project profitability • Enforce EHS and site-specific safety protocols for offshore and maritime environments • Manage field service engineering staff and ensure certification, equipment, and training readiness • Lead the Field Service team’s S&OP process and synchronize resource availability with the sales pipeline • Balance emergency dispatch needs with long-term I&C schedules to maximize billable utilization • Partner with ITO and Sales teams on I&C proposal tendering • Ensure technical scope, logistics, and resource requirements are accurately captured and priced to protect margins • Serve as the primary ServiceMax subject matter expert and advocate • Maintain accurate installed-base asset data, manage case lifecycles, and optimize dispatch workflows • Drive FSE utilization, operational profitability, customer loyalty, and long-term service strategy

🎯 Requisitos

• 12+ years of service management experience in the Defense, Offshore, or Maritime sectors • 6+ years of experience leading teams of 50+ in remote or high-pressure environments • 6+ years of experience operating as a key leader within a matrixed organization across Service, Sales, Finance, and Legal • 3+ years of experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment • 6+ years of familiarity with marine systems, industrial power distribution, and/or electric propulsion architecture • 3+ years of experience in heavily regulated environments such as naval defense, offshore oil & gas, or heavy industrial sectors • Ability to synthesize complex project schedules and resource data into a coherent capacity plan • Demonstrated collaboration with Sales/ITO teams on service proposals, including technical scoping, risk assessment, and resource planning • Strong expertise in ServiceMax or similar Field Service Management tools • Proven experience managing Installed Base data integrity • Deep understanding of remote/offshore site logistics, travel, safety certifications, and site access protocols • Ability to navigate complex customer hierarchies and technical requirements in defense/government contracting • Ability to obtain and maintain necessary security clearances for sensitive Defense projects • Prior people-management experience, including direct reports, performance reviews, hiring, and conflict mediation • Proven track record leading field service engineers, projects, or cross-functional technical initiatives with accountability for safety, schedule, quality, and cost • Experience with LEAN principles, daily management systems, and continuous improvement methodologies • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable • Willingness and ability to pass heightened security checks for client critical-infrastructure work

🏖️ Benefícios

• Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, including a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • Relocation assistance not provided

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