Senior Technical Support Engineer – Solar & Storage Power Conversion Systems

🕒 5 dias atrás

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GE Vernova

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

GE Vernova é líder no setor de energia, com mais de 130 anos de experiência, dedicada a eletrificar o mundo enquanto o descarboniza. A empresa oferece um amplo portfólio de soluções em energia, incluindo tecnologias de geração a gás, hidrelétrica, nuclear e eólica, com o objetivo de fornecer energia confiável, acessível e sustentável. Com forte foco em inovação, a GE Vernova desempenha um papel significativo na redução da pegada de carbono dos sistemas de energia globais e apoia a transição para emissões líquidas zero (net zero) até 2030.

Descrição

• Serve as the senior technical point of contact for customers throughout North America • Build long-term partnerships with customer engineering and operations teams • Lead technical discussions and issue resolution for customer projects, field technicians, and technical leaders • Represent GE Vernova Power Conversion and Storage’s technical capabilities and product value proposition • Maintain post-commissioning technical relationships and serve as a point of escalation • Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS • Monitor system performance and identify opportunities to improve reliability, availability, and efficiency • Coordinate with service teams to resolve post-commissioning technical issues • Address technical deviations and track fault reports through closure • Provide technical support to site engineers remotely and on-site • Conduct technical reviews and site visits • Document field findings, resolutions, and lessons learned • Communicate customer requirements, field feedback, and priorities internally • Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership • Produce site assessments, root cause analysis summaries, and customer-facing technical specifications • Maintain records of technical issues, performance trends, and customer satisfaction metrics • Contribute to commissioning procedures, field service guidelines, and internal knowledge resources • Report account technical status, field issues, and customer health indicators to leadership

🎯 Requisitos

• Bachelor’s degree in Electrical Engineering, Power Engineering, or a related technical discipline • 10 years of relevant engineering experience in power systems or related fields • Demonstrated leadership in technical customer-facing environments • Fluency in English, verbal and written • Ability and willingness to travel up to 25% annually • Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics • Experience commissioning complex power conversion and storage systems, including system integration, functional testing, and customer acceptance • Senior-level experience managing technical customer relationships and leading design and operational reviews • Master’s degree in Electrical Engineering or a related field preferred • Hands-on experience with BESS, lithium-ion technologies, BMS integration, and safety protocols preferred • Proven troubleshooting and root cause analysis experience in mission-critical environments preferred • Experience with power monitoring platforms and energy management tools preferred • Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE preferred • Prior senior field engineering, application engineering, or technical account management experience preferred • Experience with GE Vernova or equivalent power conversion and energy storage product lines preferred • Project Management experience or PMP certification is a plus • Experience working with large-scale industrial or utility-scale operators preferred • Ability to communicate complex technical topics to technical teams and senior customer leadership • Ability to lead without direct authority • Sound decision-making in high-stakes field environments • Ability to manage multiple customer accounts and technical challenges in a fast-paced environment • Must be legally authorized to work in the United States

🏖️ Benefícios

• Competitive senior compensation package • Comprehensive benefits • Meaningful career development pathways • Professional development • Medical, dental, vision, and prescription drug coverage • Health Coach access with a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus • Remote work