Warranty Engineer

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🇲🇽 México – Remoto

⏰ Tempo Integral

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🟠 Sênior

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GE Vernova

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

GE Vernova é líder no setor de energia, com mais de 130 anos de experiência, dedicada a eletrificar o mundo enquanto o descarboniza. A empresa oferece um amplo portfólio de soluções em energia, incluindo tecnologias de geração a gás, hidrelétrica, nuclear e eólica, com o objetivo de fornecer energia confiável, acessível e sustentável. Com forte foco em inovação, a GE Vernova desempenha um papel significativo na redução da pegada de carbono dos sistemas de energia globais e apoia a transição para emissões líquidas zero (net zero) até 2030.

Descrição

• Serve as the primary customer interface for warranty claims and maintain communication on claim status, timelines, and outcomes • Manage the warranty claim lifecycle for covered equipment including gas and steam turbines, generators, MSD, HRSG, and plant BOP • Liaise between customers, Functions, and Business Lines to drive claim resolution • Implement the Global Warranty Governance Framework, including standard work adherence, handover readiness, escalation, resource and cost management, and metrics • Investigate claims to validate technical and contractual validity • Assess repair-versus-replacement decisions based on feasibility, cost, schedule, and contractual obligations • Review technical documentation including design specifications, installation records, operational data, and maintenance logs • Coordinate with Legal, Contract Management, and Global Warranty teams on contractual and risk-management requirements • Plan and execute warranty work, including parts, resources, tooling, and punch-list closure • Establish and monitor warranty cost controls, budgets, forecasts, cost recovery, and productivity performance • Coordinate financial reviews and monitor warranty spend against budget • Support root cause analysis and failure-mode investigations • Identify recurring defect trends and communicate findings to Engineering and Product teams • Conduct weekly warranty meetings with customers and internal stakeholders • Maintain warranty logs and prepare warranty status reports, dashboards, and metrics • Support productivity, process-improvement, best-practice, and process-standardization initiatives • Apply Lean principles and support training for Warranty Engineers, CPMs, and process stakeholders

🎯 Requisitos

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) from an accredited university or college • Excellent written and verbal communication skills in both English and Spanish • Minimum 3 years of experience in the Power Generation Industry, preferably in services, quality, warranty, or field operations • Strong technical knowledge of heavy-duty power-generation equipment, including gas turbines, steam turbines, generators, BOP systems, and HRSG • Ability to manage costs, forecasts, schedules, and resources while cooperating with and influencing customers and internal stakeholders • Customer-focused ability to manage difficult conversations and maintain professional relationships under pressure • Ability to travel to domestic and international destinations for customer sites or GE facilities • Field experience with gas/steam turbines, generators, or other heavy-duty power-generation equipment is desired • Familiarity with field-service execution, labor, tooling, and third-party vendor management is desired • Warranty-management background and strong commercial acumen are desired • Experience interpreting commercial/technical contracts and warranty provisions is desired • Ability to perform or coordinate root-cause analysis and failure-mode investigations is desired • Ability to work independently in a global, matrixed organization and under tight deadlines • Data-driven decision-making ability in ambiguous and fast-paced environments • Use of AI-based tools to enhance productivity

🏖️ Benefícios

• Fully remote work arrangement • Ability to travel to domestic and international destinations to attend customer sites or GE facilities • Relocation assistance not provided