IT Incident Analyst

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🕒 Fevereiro 3

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $65 - $66 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

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Global Channel Management, Inc.

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🎯 Recrutamento

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

A Global Channel Management, Inc. é uma empresa de tecnologia especializada em serviços de recrutamento e aumento de equipe. Com mais de uma década de experiência, sua equipe de gerentes de contas e recrutadores enfrenta os desafios que as organizações encontram ao buscar talentos qualificados para atender às necessidades dinâmicas de pessoal. Eles fornecem soluções para reduzir os custos com treinamento e mão de obra, garantindo que as empresas tenham acesso aos melhores talentos adequados às suas demandas operacionais.

Descrição

• Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution • Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services • Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact • Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management • Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents • Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly • Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions • Develop and deliver incident management training to IT teams and other stakeholders

🎯 Requisitos

• 3 years experience with incident management • Strong knowledge of incident management processes, tools, and techniques • Experience in coordinating incident response teams and managing incidents through to resolution • Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures • Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders • Ability to work under pressure and prioritize competing demands • ITIL Foundation certification is a plus • Experience with ServiceNow or similar incident management tools is a plus • Degree in computer science