ServiceNow AI Ops Support Engineer

Vaga não está no LinkedIn

🕒 Novembro 7, 2025

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Global Channel Management, Inc.

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🎯 Recrutamento

☁️ SaaS

Consulting • Recruitment • SaaS

A Global Channel Management, Inc. é uma empresa de tecnologia especializada em serviços de recrutamento e aumento de equipe. Com mais de uma década de experiência, sua equipe de gerentes de contas e recrutadores enfrenta os desafios que as organizações encontram ao buscar talentos qualificados para atender às necessidades dinâmicas de pessoal. Eles fornecem soluções para reduzir os custos com treinamento e mão de obra, garantindo que as empresas tenham acesso aos melhores talentos adequados às suas demandas operacionais.

Descrição

• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). • Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). • Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. • Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. • Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. • Collaborate with platform engineers and developers to configure and support automation workflows. • Maintain documentation, dashboards, and runbooks for operational visibility. • Support upgrades, testing, and patching of AIOps-related applications and integrations. • Partner with cross-functional teams to improve service health insights and predictive capabilities.

🎯 Requisitos

• 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules • Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery • Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction • Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics) • Solid understanding of ITSM processes Incident, Change, Problem Management • Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows • Strong troubleshooting and problem-solving skills • Effective communication and documentation skills • FSM - ServiceNow Strong Development Experience.