Senior Manager, Trial Experience

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 5%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 19 dias.
• As vagas desta empresa costumam ser preenchidas em 64 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

HighLevel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

💼 Consultoria

📦 Logística

☁️ SaaS

💰 Series A em 2021-11

Consulting • Logistics • SaaS

HighLevel é uma plataforma all-in-one de marketing e vendas criada para ajudar empresas a crescer e ter sucesso. A solução consolida diversas ferramentas de marketing em um único lugar, oferecendo recursos como captura de leads por meio de landing pages, pesquisas, formulários e calendários, além de ferramentas de nutrição de leads via mensagens automatizadas em múltiplos canais, incluindo telefone, SMS, e-mail e redes sociais. A HighLevel oferece soluções personalizáveis, como agendamento online de compromissos, campanhas de follow-up multicanal e gestão de pipeline. Além disso, as empresas podem criar sites, funis e landing pages com o construtor de páginas intuitivo. A HighLevel permite integração com sistemas existentes via API e oferece uma plataforma de membros para construção de comunidade e gestão de cursos. Voltada para profissionais de marketing, a plataforma disponibiliza opções de white label para que as empresas possam aplicar sua própria marca ao software. Com uma abordagem de desenvolvimento orientada pela comunidade e suporte premiado, a HighLevel tem como foco capacitar as empresas a otimizar suas operações e aumentar a eficiência de marketing.

Descrição

• Supervise Trial Experience Managers focused on resolving customer issues and achieving high customer satisfaction • Support organizational goals through staffing, goal setting, and resource planning • Coach, develop, inspire, and hold managers and teams accountable to KPIs, policies, and procedures • Analyze team growth KPIs and metrics • Identify and implement process improvements to increase efficiency, productivity, and engagement • Design and recommend sales targets and KPIs to optimize trial-to-paid conversion efforts • Establish short- and long-term strategies • Conduct performance conversations, conflict management, feedback, and coaching • Provide technical resources and advice; resolve problems and issue advisories, warnings, and corrective action plans • Delegate responsibilities based on team-member strengths • Manage complex projects and cross-functional workflows • Build team morale and foster growth, innovation, and proactive problem-solving • Identify and implement automation and AI-driven solutions to improve productivity and trial experience • Establish scalable operating practices and standardized processes • Act as an escalation point for high-severity customer and team-member issues

🎯 Requisitos

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred • 10+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred • 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required • Strong technical aptitude to help users succeed with HighLevel software • Strong collaboration, time-management and prioritization skills • Ability to build and maintain strong relationships with senior leadership, teams and customers • Strong experience using data/analytics tools to solve problems, measure impact, develop projects, and drive customer and team success • Ability to collaborate with and influence cross-functional teams • Demonstrated problem-solving and conflict-management experience • Ability to learn quickly and apply new technologies • Ability to develop and maintain deep knowledge of customers, data, business, and markets • Demonstrated written and oral communication ability • Experience with or ability to learn various CRM systems • Working knowledge of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media • Must work Sat-Wed, 8am-4pm CST hours

🏖️ Benefícios

• Remote-first work arrangement • Healthy work-life balance • Educational opportunities • Professional publications, personal networks, and professional organizations participation • Equal Opportunity Employer

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo