Software Development Engineer III – Infrastructure

🕒 Janeiro 13

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HighLevel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

☁️ SaaS

🤝 B2B

💰 Series A em 2021-11

SaaS • Marketing • B2B

HighLevel é uma plataforma all-in-one de marketing e vendas criada para ajudar empresas a crescer e ter sucesso. A solução consolida diversas ferramentas de marketing em um único lugar, oferecendo recursos como captura de leads por meio de landing pages, pesquisas, formulários e calendários, além de ferramentas de nutrição de leads via mensagens automatizadas em múltiplos canais, incluindo telefone, SMS, e-mail e redes sociais. A HighLevel oferece soluções personalizáveis, como agendamento online de compromissos, campanhas de follow-up multicanal e gestão de pipeline. Além disso, as empresas podem criar sites, funis e landing pages com o construtor de páginas intuitivo. A HighLevel permite integração com sistemas existentes via API e oferece uma plataforma de membros para construção de comunidade e gestão de cursos. Voltada para profissionais de marketing, a plataforma disponibiliza opções de white label para que as empresas possam aplicar sua própria marca ao software. Com uma abordagem de desenvolvimento orientada pela comunidade e suporte premiado, a HighLevel tem como foco capacitar as empresas a otimizar suas operações e aumentar a eficiência de marketing.

Descrição

• Participate in 24/7 on-call rotations for core infrastructure systems • Execute incident response during production events, including triage, mitigation, and recovery • Maintain and improve runbooks, operational procedures, and escalation paths • Help reduce MTTR and prevent repeat incidents through engineering solutions • Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare) • Identify systemic reliability issues and drive corrective actions • Support capacity planning, scaling, and resilience testing • Execute security remediations across cloud and Kubernetes environments • Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies • Partner with Platform Security on vulnerability management and remediation • Support security incident response and post-incident reviews • Automate repetitive operational and security tasks • Build tooling to improve: Incident response speed, Operational visibility & Security posture enforcement • Reduce manual toil through scripts, tooling, and process improvements • Support safe execution of infrastructure and configuration changes • Ensure changes follow defined change management and audit requirements • Contribute to incident reviews, postmortems, and continuous improvement initiatives • Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams • Contribute to shared documentation and operational standards • Mentor junior engineers and lead small reliability or security initiatives

🎯 Requisitos

• 4+ years of experience operating large-scale systems • Experience leading incident response or reliability initiatives • Ability to identify systemic issues and propose long-term fixes • Comfortable mentoring junior engineers and influencing peers • Experience supporting or operating production systems • Strong understanding of reliability, security, and operational best practices • Comfortable working in on-call and incident response environments • Strong troubleshooting and communication skills • Experience with GCP or other public cloud platforms (Nice to have) • Experience with Kubernetes (GKE) in production (Nice to have) • Familiarity with Cloudflare, networking, or edge security (Nice to have) • Exposure to security tooling or vulnerability management (Nice to have) • Scripting or automation experience (Python, Go, Bash, etc.) (Nice to have) • Experience in compliance- or audit-driven environments (SOC2, ISO) (Nice to have)