Trial Experience Specialist – Sales

🕒 Fevereiro 12

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HighLevel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

☁️ SaaS

🤝 B2B

💰 Series A em 2021-11

SaaS • Marketing • B2B

HighLevel é uma plataforma all-in-one de marketing e vendas criada para ajudar empresas a crescer e ter sucesso. A solução consolida diversas ferramentas de marketing em um único lugar, oferecendo recursos como captura de leads por meio de landing pages, pesquisas, formulários e calendários, além de ferramentas de nutrição de leads via mensagens automatizadas em múltiplos canais, incluindo telefone, SMS, e-mail e redes sociais. A HighLevel oferece soluções personalizáveis, como agendamento online de compromissos, campanhas de follow-up multicanal e gestão de pipeline. Além disso, as empresas podem criar sites, funis e landing pages com o construtor de páginas intuitivo. A HighLevel permite integração com sistemas existentes via API e oferece uma plataforma de membros para construção de comunidade e gestão de cursos. Voltada para profissionais de marketing, a plataforma disponibiliza opções de white label para que as empresas possam aplicar sua própria marca ao software. Com uma abordagem de desenvolvimento orientada pela comunidade e suporte premiado, a HighLevel tem como foco capacitar as empresas a otimizar suas operações e aumentar a eficiência de marketing.

Descrição

• Identify, engage and nurture new customer relationships • Align solutions to the customer’s goals, needs and objectives • Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion • Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics • Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom) • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client • Collaborate with customers and cross-functional teams to identify compelling solutions • Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices • Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions) • Other duties may be assigned and/or modified as business needs dictate

🎯 Requisitos

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred • 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role • A strong technical aptitude to help our users succeed with the HighLevel software • Experience with technical documentation and presentation skills preferred • Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Experience working with and or ability to learn the use of various CRM platforms and communication systems • Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media • Strong time management, organizational skills and interpersonal communication skills, both verbal and written • Self-motivated to maintain regular contact with customers, management, and peers • You can translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new complex software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized to manage and prioritize several different responsibilities at any given time