Bilingual Virtual Assistant, Receptionist

🕒 3 dias atrás

🇨🇴 Colômbia – Remoto

💵 $6 / hora

⏱ Meio Período

🟡 Pleno

🟠 Sênior

👨‍💼 Assistente Executivo

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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GoLean Health

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A GoLean Health é uma empresa especializada em fornecer assistentes médicos remotos e recepcionistas virtuais para clínicas e consultórios de saúde. Nosso foco é ajudar médicos, dentistas, veterinários, quiropraxistas e optometristas, conectando-os a uma equipe virtual confiável, treinada em HIPAA e capacitada em diversas tarefas administrativas. Ao contratar assistentes virtuais da GoLean, os profissionais de saúde podem otimizar suas operações, melhorar a comunicação com os pacientes e escalar seus serviços com custo reduzido.

Descrição

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts • Communicate clearly and professionally in both English and Spanish • Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance • Answer routine patient questions and escalate concerns appropriately • Manage new and existing patient scheduling through phone, email, and text • Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors • Confirm appointments and manage cancellations, reschedules, and waitlist coordination • Conduct pre-visit outreach and communicate next steps clearly to patients • Document accurate patient demographics, appointment notes, and call outcomes in the system • Verify patient eligibility and benefits before appointments • Confirm copays, deductibles, covered services, and authorization requirements • Identify insurance issues early and communicate them clearly to patients and internal staff • Document verification results accurately in the EMR and internal trackers • Escalate unresolved payer issues and follow through until completed • Process referral-related tasks and ensure required documents are complete • Initiate and follow up on prior authorization requests • Track pending items, approvals, denials, and required follow-up actions • Coordinate with payer offices, provider offices, and internal team members to avoid delays • Maintain accurate, timely, and consistent documentation • Support inbox management, task queues, forms, uploads, and follow-up tracking • Handle patient information in a HIPAA-compliant manner • Provide proactive status updates and complete assigned tasks with minimal follow-up

🎯 Requisitos

• Strong bilingual communication skills in both English and Spanish • Confident and professional on phone calls • Strong patient coordination and scheduling ability • High attention to detail and reliable follow-through • Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role • Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls • Highly organized, detail-oriented, and able to manage multiple tasks accurately • Able to work independently and communicate updates clearly • Reliable computer setup, headset, and stable internet connection for remote work • HIPAA knowledge or experience with HIPAA-compliant workflows • Clinical or healthcare background is nice to have • Familiarity with EMR/EHR systems is nice to have • Experience supporting internal medicine, primary care, or similar outpatient practices is nice to have

🏖️ Benefícios

• Remote work • Part-time schedule • 40 hours/week • 6-month performance review