Senior Product Manager

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🕒 Agosto 6

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GoTo

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

💰 Seed Round em 2013-11

Consulting • Healthcare • Legal

A GoTo é uma empresa que oferece soluções all-in-one de comunicação corporativa e de gerenciamento remoto de TI. Seu portfólio inclui o GoTo Connect, uma plataforma de comunicação all-in-one que oferece recursos como sistemas de telefonia em nuvem, canais digitais e contact centers com IA, projetados para melhorar a experiência do cliente. Além disso, a GoTo oferece serviços de gestão e suporte de TI, como acesso remoto, MDM (Mobile Device Management) e ITAM (IT Asset Management), para aumentar a produtividade e a segurança das empresas. A empresa atende a diversos setores, como saúde, jurídico, educação e serviços profissionais, garantindo comunicação e suporte de TI contínuos, de qualquer lugar e em qualquer dispositivo.

Descrição

• Define the roadmap and vision for GoTo’s identity platform, access rights, and SKU provisioning • Improve sign-in experiences and reduce identity verification friction for the support team • Manage the roadmap for OAuth and MFA • Lead user provisioning, account settings, and access control for end customers and internal teams • Define how employees, partners, and agents are provisioned, configured, and deprovisioned/revoked • Translate partners’ business models into technical requirements for access rights and account structure • Collaborate with software engineering, revenue operations (RevOps), and partner operations to implement these models • Define how AI agents authenticate, are authorized, and are governed when acting on behalf of a user • Address root causes of identity logic or access rights failures • Establish documentation and knowledge-transfer practices to maintain platform resiliency

🎯 Requisitos

• Minimum of 3 years of product management experience with direct ownership of a platform related to identity, authentication/authorization, access rights, or access management • Strong knowledge of core authentication concepts (MFA, OAuth/OIDC, SSO) • Hands-on experience making build vs. buy decisions for identity or authentication solutions • Experience launching features for billing or commerce software-as-a-service (SaaS) • Experience managing the mapping between SKUs (stock keeping units) and access rights • Experience with subscription or partner-mediated billing models • Proven ability to manage four to six concurrent workstreams or more • Excellent cross-functional stakeholder management, including software engineering, revenue operations (RevOps), legal and security, and external partners • French language proficiency is required for roles based permanently in Quebec • English proficiency is required to communicate with colleagues, customers, and partners primarily located outside Quebec • For R&D positions, ability to understand technical and scientific documentation primarily in English

🏖️ Benefícios

• Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs • Generous paid time off and vacation, volunteer days, quarterly personal wellness days, and meeting-free days • Tuition and book reimbursement programs • Thrive Global wellness program • Confidential Employee Assistance Program (EAP) • One-on-one wellbeing coaching • Employee resource groups (ERGs) • GoTo Gives Back program • Charitable donation matching program • Registered Retirement Savings Plan (RRSP) • Gym reimbursement programs • Access to telemedicine services • GoTo performance bonus program • Monthly remote-work stipend to cover home office expenses • French language training offered to permanent Quebec-based employees who are not proficient in French • Flexibility, resources, and support to thrive at work, at home, and everywhere in between