Customer Project Manager

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🕒 Junho 2

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GovWorx

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🤖 Inteligência Artificial

🏛️ Governo

☁️ SaaS

🔥 Investimento no último ano

💰 Private equity em 2025-07

Artificial Intelligence • Government • SaaS

A GovWorx é uma empresa de software que oferece soluções baseadas em IA para dar suporte a centros de comunicações de emergência e outras agências de primeiros socorros. Sua plataforma oferece orientação e tradução de chamadas em tempo real, garantia de qualidade automatizada, avaliações pré-contratação, simulações e treinamentos movidos por IA, transcrição ao vivo e análises para melhorar o desempenho, consistência e retenção de teleatendentes 9-1-1, profissionais de aplicação da lei e de EMS. A GovWorx integra-se com sistemas CAD, rádio e telefones para otimizar QA/QI, coaching e fluxos de trabalho operacionais para organizações de segurança pública.

Descrição

• Oversee multiple concurrent customer projects from initiation through completion, ensuring timelines, deliverables, and quality standards are met. • Develop, manage, and maintain detailed project plans, schedules, and documentation to track progress and key milestones. • Coordinate cross-functional internal teams, including onboarding and technical implementation, to align activities and maintain project momentum. • Serve as the primary point of contact for customer stakeholders throughout the project lifecycle. • Facilitate regular project status meetings, providing clear updates, action items, and next steps. • Manage customer expectations by proactively identifying risks, communicating challenges, and proposing solutions. • Establish and enforce standardized project processes to ensure consistency and efficiency across all customer engagements. • Continuously assess and refine workflows to improve delivery speed, quality, and customer satisfaction. • Document lessons learned and contribute to the development of best practices for future projects. • Monitor and track progress against project timelines, adjusting plans as needed to accommodate changes in scope or priorities. • Ensure all deliverables are completed accurately, on time, and within scope. • Escalate potential delays or resource constraints to leadership promptly, with recommended resolutions. • Maintain accurate project records, including meeting notes, task assignments, and completion status. • Provide regular progress reports to leadership, highlighting successes, risks, and areas needing attention. • Track and report on key performance indicators (KPIs) related to project delivery and customer satisfaction. • Work closely with sales, product, and customer success teams to ensure a seamless handoff from sales to implementation. • Partner with technical teams to coordinate system setup, configuration, and integration tasks. • Align with leadership to provide project insights, status updates, and metrics for internal reporting.

🎯 Requisitos

• Must pass FBI fingerprint and background check in multiple states

🏖️ Benefícios

• Offers Bonus • Benefits • Flexible Time Off