Director, Traveler Protection & Ancillary Products

🕒 Março 26

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $145.000 - $165.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Grand Circle Corporation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

👥 B2C

🛍️ Comércio Eletrônico

B2C • eCommerce

A Grand Circle Corporation é uma empresa de viagens com sede em Boston que opera marcas como a Overseas Adventure Travel (O. A. T. ), a Grand Circle Travel e a Grand Circle Cruise Line. A empresa é especializada em aventuras guiadas em pequenos grupos e pequenos navios — com ênfase na imersão cultural, líderes locais especializados, opções amigáveis para viajantes solo e viagens responsáveis através da Grand Circle Foundation. Vende viagens diretamente aos consumidores por meio de canais online e reservas por telefone, e oferece serviços de suporte como proteção de viagem e programas de fidelidade.

Descrição

• Own the strategy, performance, and optimization of all traveler protection offerings • Focus on increasing penetration, improving partner economics, and ensuring a frictionless traveler experience • Lead travel protection as a product line • Define offer strategy, messaging, bundling, and eligibility rules • Recommend and implement improvements in positioning across the booking flow and customer messaging • Collaborate with Product/UX to run A/B tests that increase attach rate, reduce confusion, and improve clarity and conversion • Evaluate new plan types, plan tiers, or upgrades that increase traveler value and company margin • Business owner of Traveler Protection (TripMate) • Collaborate with FP&A to build annual and quarterly revenue plans, forecasts, and stretch targets • Lead relationship with TripMate; negotiate commissions, marketing funds, performance improvements, and quarterly claim reviews • Support revenue improvement strategies for high-margin products including air positioning and premium air upgrades, pre- and post-trip extensions, and optional add-ons • Recommend cross-sell and upsell opportunities throughout the traveler lifecycle

🎯 Requisitos

• Bachelor’s or Master’s degree in Business Administration, Analytics, Finance, or related field • 7–12+ years experience in a commercial, product, revenue management, or partnerships role • Direct experience in travel insurance, ancillary revenue, commercial partnerships, airline/hospitality, or OTA strongly preferred • Data-driven mindset with the ability to forecast, model, and diagnose performance trends • Strong experience collaborating with product, UX, and marketing teams on conversion optimization • Exceptional negotiation and partner management skills • Ability to simplify complex products (like insurance) for a 50+ traveler audience • High ownership, bias for action, and ability to deliver measurable impact quickly.

🏖️ Benefícios

• Comprehensive and heavily subsidized medical, dental, and vision plans • On-site gym access • Holistic wellness sessions • Group fitness classes • Substantial Paid Time Off (PTO) • 11 paid holidays including Juneteenth, Memorial Day, and Labor Day • Summer Fridays • Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary • 50% off our trips for you and a companion • 25% for additional immediate family members • Exclusive quarterly associate travel deals • 401(k) with company match • Life insurance • Disability coverage • Tuition assistance for both professional and personal development • Opportunities for professional development through overseas travel • Direct access to Pinnacle Leadership & Team Development • Commuter benefits • FSA options • Pet insurance • Home & auto discounts • Paid volunteer time off to give back to the community