Claims Operations Associate II

🕒 Agosto 7

🏈 Alabama, Texas, +3 estados a mais – Remoto

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💵 $20 - $27 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Great American Insurance Group

Great American Insurance Group

5001 - 10000 funcionários

🛡️ Seguros

🤝 B2B

Insurance • B2B

A Great American Insurance Group é uma empresa norte-americana especializada em seguros que oferece uma ampla gama de produtos e serviços de seguros comerciais para empresas e indústrias de nicho. Com mais de 150 anos de história e sede em Cincinnati, Ohio, a Great American oferece coberturas personalizadas, incluindo seguros patrimoniais e marítimos, seguro de vida de equinos, transporte, responsabilidade profissional, crédito comercial, risco cibernético e soluções de saúde para empregadores por meio de várias divisões especializadas e filiais internacionais. É um grupo de empresas de seguros subsidiárias da American Financial Group e enfatiza a solidez financeira, expertise em sinistros e subscrição focada na indústria para clientes principalmente empresariais.

Descrição

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities • Set up and maintain claim files, ensuring information is entered accurately and updated in a timely manner • Verify coverage, process claim-related transactions, and support payment and financial processing activities • Respond to inquiries by phone, email, and voicemail, resolving routine issues and escalating complex matters • Gather information, identify discrepancies, and support issue resolution • Prepare and distribute correspondence, forms, and claim-related documentation • Coordinate phone outreach to collect information, schedule appointments, and support claim file development • Assist with litigation support by organizing and providing required claim documentation • Maintain organized workloads through ClaimConnect, ClaimCenter, OpsNow, Outlook, and other claims platforms • Support policy, claim, and data management processes for accuracy and compliance • Collaborate with adjusters, internal departments, and external contacts to facilitate claim handling • Maintain professionalism and confidentiality in interactions and communications • Meet productivity, quality, and service expectations while managing multiple priorities • Follow established guidelines and procedures and seek guidance on complex or non-routine issues

🎯 Requisitos

• High school diploma or equivalent required • Experience in claims operations, claims processing, claims support, or a related insurance administrative role required • Experience supporting workers' compensation adjusters or claims professionals strongly preferred • Strong verbal and written communication skills • Ability to interact professionally with internal and external stakeholders • Ability to work accurately, manage multiple tasks, and maintain attention to detail in a fast-paced environment • Must be located within the Mountain or Central Time Zone • Able to work 37.5 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Mountain/Central Time • Must be authorized to work in the United States without current or future employment visa sponsorship

🏖️ Benefícios

• Medical, dental, and vision coverage • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off • Paid holidays • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits • Remote, work-from-home arrangement

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