Technology Operations Lead

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🕒 6 dias atrás

🏄 California, Colorado, +19 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Great Gray Trust Company

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

💼 Consultoria

🛡️ Seguros

💸 Finanças

Consulting • Insurance • Finance

A Great Gray Trust Company é líder no espaço dos Collective Investment Trusts (CIT), dedicada a reformular o planejamento de aposentadoria com soluções inovadoras e expertise fiduciária. Ao evoluir continuamente suas ofertas, a Great Gray trabalha para simplificar complexidades e maximizar oportunidades de investimento para consultores e patrocinadores de planos. Seu compromisso com acessibilidade e gestão responsável a posiciona no centro do ecossistema de aposentadoria, garantindo que opções de investimento de alta qualidade estejam disponíveis para todos os investidores, independentemente do tamanho do plano.

Descrição

• Own operational discipline and delivery tracking across Engineering teams, including RPAG, BoardingPass, Data Engineering, AI and DevOps • Set operating standards for Jira, stand-ups, escalation and SLAs across Engineering • Define and maintain Agile methodology SOPs and drive adoption • Track PRDs, TRDs, Jira epics and stories, story points and due dates • Surface blockers and risks before deadlines • Participate in Weekly Delivery check-ins and hold Engineering and Product accountable to commitments • Own escalation for customer-reported issues and ensure consistent Salesforce and Jira triage • Maintain a live known-issues view • Brief support and relationship teams after each release • Manage data SLAs with clients, third-party vendors and internal stakeholders • Report on delivery performance, resolution times, SLA performance and enhancement requests • Work across Engineering, Product, Customer Support and third-party vendors • Report to the Director, Data & AI

🎯 Requisitos

• Bachelor’s degree • 7+ years in operations, delivery management or program management • 2+ years in a lead role • Hands-on experience with Jira, including workflows, boards and reporting • Experience with Salesforce or a comparable case management tool • Track record of defining and enforcing SOPs • Experience defining, negotiating and tracking SLAs with customers, vendors and internal stakeholders • Experience with monitoring and observability tools and defining meaningful alerts and SLAs • Working familiarity with AWS, Azure or GCP • Clear written and verbal communication with engineers and non-technical stakeholders • Sound judgment under pressure and ability to prioritize competing demands • Must be authorized to work directly for any employer in the United States without visa sponsorship or transfer

🏖️ Benefícios

• Competitive compensation package • Group medical, dental and vision insurance • Employer-paid life and disability insurance • Annual well-being stipend • Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model • Be an integral part of a high-growth organization

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