Senior Product Manager – Servicing

🕒 Agosto 7

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

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Greenbox Capital

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

💸 Finanças

Consulting • Logistics • Finance

A Greenbox Capital é uma financiadora direta no setor de Merchant Cash Advance (adiantamento de recebíveis), oferecendo às pequenas empresas acesso ao tão necessário capital de giro por meio de adiantamento de recebíveis, factoring de faturas e empréstimos de curto prazo para pequenas empresas. Como uma fintech de crédito alternativa orientada por tecnologia, a solução corporativa da Greenbox Capital, The Box, destaca-se amplamente em relação a outros produtos Fintech. O The Box aumenta a segurança das operações para os parceiros, melhorando significativamente a velocidade de liberação de recursos e a qualidade da análise de crédito para escalar, e reformula os meios tradicionais de obtenção de capital com uma experiência sem atritos para o cliente.

Descrição

• Own the product roadmap and experience across customer-facing servicing capabilities and internal team-member tools • Lead product initiatives from problem identification and discovery through development, launch, and iteration • Conduct discovery with customers, team members, and business stakeholders • Translate complex business needs into product requirements, user stories, acceptance criteria, and success measures • Maintain backlog clarity and prioritize competing initiatives • Partner with Technology throughout development, QA, release readiness, and implementation • Redesign workflows, reduce friction, and identify opportunities to simplify or automate operational processes • Design scalable future-state workflows and improve use of Salesforce and other platforms • Ensure solutions integrate with existing systems, data, and operational processes • Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams • Support strategic initiatives through Greenbox Capital’s product pod structure • Define and monitor product adoption, workflow utilization, customer experience, operational performance, and business outcomes • Partner on UAT, training, documentation, release communication, and change adoption • Continuously improve products using user behavior, feedback, operational data, and business performance • Report to the Chief Operating Officer

🎯 Requisitos

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field • Minimum 5 years of product management experience delivering complex software or technology-enabled products • Experience translating customer, user, and business problems into scalable product solutions • Experience leading initiatives through discovery, requirements definition, prioritization, development, launch, and iteration • Experience working closely with engineering or Technology teams throughout the product lifecycle • Experience improving operational workflows, business systems, or internal tools • Experience using data and customer or user feedback to inform product decisions • Experience managing competing priorities and maintaining a clear product backlog or roadmap • Ability to understand operational workflows, technology, data, and customer experience intersections • Ability to translate business needs into clear requirements for Technology teams • Ability to communicate with technical and non-technical audiences • Ability to operate in a fast-moving, distributed team environment • Salesforce experience preferred • Experience serving internal users and external customers preferred • Fintech, lending, servicing, payments, alternative finance, or operationally complex environment experience preferred • Experience with cross-functional product pods preferred • Knowledge of product strategy, roadmap development, discovery, workflow analysis, business process design, requirements and user stories, backlog management, prioritization, Agile/Scrum, Salesforce environments, workflow automation, product analytics, UAT, SDLC, product management tools, and vendor/platform/integration management

🏖️ Benefícios

• Flexible PTO • Fully remote within the U.S. • Health, dental, and vision benefits • 401K with employer match • Smart, supportive teammates • Respectful, efficient, and transparent hiring experience