Principal Support Product Manager

Vaga não está no LinkedIn

🕒 Agosto 7

🏄 California – Remoto

🏄 California – Remote

💵 $160.000 - $210.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

✅ Gerente de Produto

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Hitachi

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1910

🚘 Automotivo

🏗️ Construção

💼 Consultoria

Automotive • Construction • Consulting

Hitachi, Ltd. é uma empresa global que atua em diversos setores, com foco em inovação social. A Hitachi oferece soluções, serviços e tecnologias digitais avançadas sob a marca "Lumada" para resolver os desafios dos clientes e ampliar o valor para a sociedade. A empresa é comprometida com a sustentabilidade e com iniciativas de ambiental, social e governança (ESG), visando melhorar a qualidade de vida por meio de tecnologias que promovem uma sociedade sustentável. Os produtos e soluções da Hitachi abrangem sistemas digitais, energia verde, mobilidade e indústrias conectadas, promovendo a transformação digital de sistemas de negócios e da infraestrutura social. Fundada em 1910, a longa dedicação da Hitachi à inovação e ao desenvolvimento da sociedade a torna líder na promoção de mudanças positivas em todo o mundo.

Descrição

• Lead the strategy, governance, commercialization, and business performance of the company’s support portfolio • Define support offering strategy, improve portfolio clarity and competitiveness, and strengthen pricing and packaging discipline • Partner cross-functionally across Product Management, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations • Own support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis • Identify market gaps, customer needs, and competitive opportunities • Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities • Manage portfolio economics, P&L visibility, margin performance, pricing governance, and discounting discipline • Lead pricing and packaging strategy and establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions • Own internal and external portfolio messaging and create field-ready messaging, collateral, competitive comparisons, and customer-facing materials • Establish operating rhythms, portfolio dashboards, performance metrics, and governance processes • Track portfolio performance, adoption, revenue contribution, support attach, margin trends, and customer impact • Drive cross-functional execution against portfolio priorities, milestones, and business commitments • Lead the strategy and business model for value-added support bundles and enhanced customer experiences • Partner with delivery, operations, Sales, and Renewals to ensure support bundles are feasible, scalable, and improve retention, attach, and customer loyalty

🎯 Requisitos

• 15+ years of experience in product management, services portfolio management, support services, pricing, or customer success within enterprise technology • Strong understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management • Demonstrated ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations • Experience building business cases, portfolio roadmaps, pricing strategies, go-to-market materials, and executive-ready recommendations • Strong commercial judgment balancing customer value, competitive positioning, operational feasibility, and financial outcomes • Strategic, outcome-oriented leadership connecting portfolio decisions to customer retention, revenue growth, and margin performance • Ability to influence cross-functional teams without direct authority • Excellent storytelling and communication skills to simplify complex offerings for executives, sales teams, partners, and customers • Data-driven decision-making, strong business acumen, and comfort operating across metrics, financials, and customer insights • Bias for execution, governance, and accountability while maintaining a customer-first mindset

🏖️ Benefícios

• Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable • Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements, role and location dependent • Reasonable accommodations during the recruitment process • Inclusive culture based on mutual respect and merit-based systems • Support for employee career aspirations and freedom to explore new horizons