Manager, Client Delivery – Process Improvement

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🕒 Junho 29

🏄 California, Illinois, +1 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Fusion Growth Partners

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

💳 Fintech

Marketing • Fintech • Venture Capital

A Fusion Growth Partners é uma firma de capital de risco que se especializa em investir em empresas de tecnologia em estágio inicial. A empresa foca em alavancar sua vasta rede e expertise na indústria para apoiar o crescimento e sucesso de suas empresas no portfólio. Ao fornecer orientação estratégica e acesso a recursos, a Fusion Growth Partners visa ajudar os empreendedores a transformar suas ideias visionárias em negócios prósperos.

Descrição

• Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output. • Instrument those workflows with metrics that matter: turnaround time, hand-off failure points, rework rate, and client experience moments. • Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority. • Optimize the coordination of offshore and onshore staff across every workflow. • Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec. • Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight. • Build the systems and reporting that give leadership clear visibility into delivery health at any moment.

🎯 Requisitos

• 3–6 years in delivery operations, agency or BPO operations, process improvement, or operations consulting at a services company • Direct, hands-on experience coordinating offshore and onshore teams • Strong project management foundation; comfortable as a true peer to experienced PMs • Demonstrated ability to redesign workflows and get adoption through influence, not authority • Sharp instincts for team dynamics and the human side of process change • High technical fluency — you build and instrument processes in real systems, read the data, and find the bottleneck • Lean Six Sigma Green Belt is a useful signal but not a requirement. • Hungry, career-minded, and genuinely motivated to grow into a senior operations leadership role.

🏖️ Benefícios

• Health • Dental • Vision • PTO • 401K