Account Manager – Behavioral Health

🕒 Julho 20

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $54.000 - $64.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Manage a diverse block of customers, primarily in Texas • Responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services • Utilize relationship management skills to ensure services strengthen the overall customer experience • Collaborate with internal partners to ensure flawless service delivery • Oversee customer satisfaction and profitability • Implement communication strategies, customer training, issue resolution and utilization reporting • Demonstrate understanding of customers' business, human capital and benefits concerns • Retain and grow book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs and recommending solutions • Manage complex customer issues and escalations • Position ComPsych's value proposition with beneficial solutions • Establish and build strong working relationships with ComPsych’s business leaders • Identify and advance process improvements to enhance overall service delivery • Travel as necessary (approx. 25%)

🎯 Requisitos

• 2+ years of account management experience required • Bachelor’s degree required • Experience working in insurance, benefits, healthcare or human resources-related services, a plus • Proven track record of successfully selling additional service lines to current customers • Stable work history required • Computer literacy in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills • Ability to meet clients on-site throughout TX

🏖️ Benefícios

• Full benefits package • Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program