Account Manager – Behavioral Health

🕒 Abril 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $54.000 - $64.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

⚕️ Seguro de Saúde

🧘 Bem-estar

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Oversee and influence the overall customer satisfaction and profitability of assigned customers • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement • Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Establish and build strong working relationships with ComPsych’s business leaders and team members • Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery • Travel as necessary to meet with new and existing customers (approximate travel required is 25%) • Perform other duties as assigned

🎯 Requisitos

• 2+ years of account management experience required • Education: Bachelor’s degree required • Experience working in insurance, benefits, healthcare or human resources-related services, a plus • Proven track record of successfully selling additional service lines to current customers • Stable work history required • Computer literacy in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills

🏖️ Benefícios

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more