Account Manager – Behavioral Health

🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Manage a diverse block of customers, primarily in Arkansas • Responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services • Utilize relationship management skills to ensure services strengthen overall customer experience • Oversee and influence customer satisfaction and profitability of assigned customers • Implement and manage effective delivery of customers' programs, including communication strategies, customer training, issue resolution and utilization reporting • Retain and grow book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending solutions • Manage complex customer issues and escalations, coordinating with cross-functional teams • Appropriately position ComPsych's value proposition with beneficial solutions • Establish and build strong working relationships with business leaders and team members

🎯 Requisitos

• 2+ years of account management experience required • Education: Bachelor’s degree required • Experience working in insurance, benefits, healthcare or human resources-related services, a plus • Proven track record of successfully selling additional service lines to current customers • Stable work history required • Computer literacy in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills • Ability to meet clients on-site in and around Little Rock, AR • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required

🏖️ Benefícios

• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program • and much more