Business Analyst, Analytics – Automation

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista de Negócios

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

⚕️ Seguro de Saúde

🧘 Bem-estar

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Own, maintain, and continuously improve the contact center Power BI reporting ecosystem: dashboards, data models, pipelines, and KPI frameworks • Build and manage Power BI REST API integration with Genesys Cloud to automate data ingestion and reduce manual extraction • Embed AI-driven insights into dashboards -surfacing anomalies, trends, and recommendations directly in executive reporting views • Establish and enforce a data dictionary and reporting standards; ensure every metric presented to leadership is defined, documented, and validated • Own the analytics roadmap: prioritize, design, and deliver new reporting capabilities in alignment with Director and leadership needs • Audit all existing WFM and operational reporting for accuracy and integrity: identify undocumented anomalies, incorrect logic, and unvalidated assumptions • Investigate operational data anomalies end-to-end: root cause identification, stakeholder communication, and resolution • Develop deep expertise in contact center planning and forecasting models, become the go-to resource for capacity planning data, volume trend analysis, and staffing scenario modeling • Identify and eliminate manual reporting processes and build automated pipelines that free WFM and operations teams from ad hoc data assembly • Design and implement reporting automation using Power BI, Power Automate, and Genesys data APIs aiming for outputs to be ready for executive consumption without manual intervention • Support WFM Senior Manager and team with data-driven inputs for scheduling optimization and workforce planning

🎯 Requisitos

• 5+ years of relevant work experience in a business analyst, data analyst, or reporting/analytics role • Advanced Power BI development: data modeling, DAX, Power Query, REST API integration, and dashboard design • Demonstrated ability to own analytics infrastructure end-to-end: from data source to executive dashboard • Strong data investigation skills: comfortable tracing anomalies through multiple systems to root cause • Experience with contact center or operational analytics environments strongly preferred • Working knowledge of forecasting and capacity planning concepts (volume trending, Erlang modeling, staffing scenarios) • High accountability orientation owns outcomes, not just tasks; follows through without being chased • Strong written and verbal communication skills; able to present data findings to Director and SVP-level audiences • Ability to manage multiple priorities independently in a fast-paced environment • High attention to detail and commitment to data accuracy and reliability • Bachelor's degree in Information Systems, Business Analytics, Computer Science, or related field

🏖️ Benefícios

• Full benefits package • Paid Time Off (PTO) • Medical, dental, vision • 401(k) with match • Robust EAP • Wellness program • And much more