Senior Genesys Telecom Engineer

🕒 Maio 22

🥔 Idaho – Remoto

🥔 Idaho – Remote

💵 $100.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

⚕️ Seguro de Saúde

🧘 Bem-estar

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Design, implement, and maintain Genesys Cloud CX solutions • Configure and manage IVR systems, ACD, and Workforce Management tools • Monitor system performance and provide technical support • Collaborate with cross-functional teams • Develop and execute test plans for new releases • Provide end-user support and training • Keep abreast of new trends in the contact center industry • Document all system configurations and updates • Participate in on-call rotations • Implement and support audio/video conferencing hardware and software • Manage domestic and international telecommunications vendors

🎯 Requisitos

• Genesys Cloud CX architecture and implementation • Experience in multichannel Genesys applications (Voice, SMS, Chat, Video, and Email) • Maintenance and support of Genesys Cloud, including but not limited to Architect Flows, APIs, Data Actions, Outbound campaigns, call recording, speech and text analytics, and outbound dialer • Strong knowledge of the design and administration of IVRs • Administration and support for Workforce Management • Experience with call routing and voice response • Experience with ticketing systems and change management • Excellent customer service skills • Willingness and ability to work hours necessary to meet project deadlines as required • Must participate in an on-call rotation; some travel may be required, although rare • College degree or equivalent experience • 7+ years of Telecom engineering • 3+ years of hands-on Genesys Cloud CX experience • Relevant Genesys Cloud CX and Genesys Workforce Management certifications are a strong plus

🏖️ Benefícios

• Full benefits package • Paid Time Off (PTO) • Medical • Dental • Vision • 401(k) with match • Robust EAP • Wellness program • And much more