Customer Information System Solution Architect

🕒 Agosto 31

🗽 New York – Remoto

🗽 New York – Remote

💵 $162.000 - $270.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Guidehouse

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2018

🏥 Saúde

🎖️ Defesa

📦 Logística

💰 Grant em 2023-02

Healthcare • Defense • Logistics

A Guidehouse é uma consultoria global que oferece serviços de consultoria, digitais e gerenciados nos setores comercial e público. Ela é projetada para apoiar indústrias como segurança nacional, serviços financeiros, saúde, energia e infraestrutura. A Guidehouse colabora com líderes para navegar na complexidade e impulsionar mudanças transformacionais que impactam o futuro. Sua expertise abrange análise de dados, tecnologias digitais, gestão de riscos e mais, com forte ênfase em sustentabilidade e inovação.

Descrição

• Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning. • Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling. • Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs. • Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents. • Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations. • Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios. • Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch. • Define cutover data load sequence and reconciliation controls balancing to legacy system totals. • Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting. • Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy. • Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover. • Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff. • Support CIS business development and capture activities.

🎯 Requisitos

• Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. • Experience is SAP CIS is highly preferred. • Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms. • At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead. • CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL. • Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required. • Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off. • Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates. • SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities is nice to have. • Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems is nice to have. • Oracle Utilities Implementation Specialist (CC&B or C2M) is nice to have. • Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends is nice to have. • Dual-platform experience (SAP + Oracle) is a strong differentiator for migration programs. • EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management is nice to have. • SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing is nice to have. • PCI-DSS and customer PII / data security compliance requirements in utility CIS environments is nice to have. • Oracle C2M cloud deployment (OCI SaaS) configuration experience is nice to have. • NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network is nice to have. • Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. • Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law or ordinance.

🏖️ Benefícios

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend • Up to 50% travel