Financial Services Operations Analyst

🕒 Outubro 23

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $62.800 - $94.200 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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H&R Block

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

💸 Finanças

👥 B2C

🤝 B2B

Finance • B2C • B2B

A H&R Block é uma empresa norte-americana de preparação de impostos e serviços financeiros que oferece serviços presenciais e online de declaração de impostos, profissionais de contabilidade, contabilidade para pequenas empresas e folha de pagamento, além de produtos financeiros relacionados, como antecipação de reembolsos e cartões pré-pagos. Fundada em 1955, opera escritórios de impostos de varejo, franquias e plataformas digitais para atender consumidores e pequenas empresas com soluções fiscais, contábeis e financeiras.

Descrição

• Serve as the primary operations owner for an assigned product line: Refund Transfer, Emerald Card & Spruce, Lending, or Wave • Own day-to-day execution and change delivery • Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes • Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines • Execute and support end-to-end product launches and changes • Ensure operational readiness across systems, processes, documentation, controls, and downstream impacts • Lead operational testing and validation, including functional testing, end-to-end scenario testing, and quality checks • Own and maintain product-specific operating procedures • Identify opportunities for automation, tooling improvements, and process efficiencies • Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation • Act as a subject matter expert supporting issue resolution, root-cause analysis, and escalations • Provide leadership with updates and insights on readiness status, risks, defects, and outcomes related to product changes

🎯 Requisitos

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 3+ years of related experience in banking, financial services, operations, or lending • Strong experience in financial services, fintech, or regulated operational environments • Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support • Proven ability to execute complex changes, manage dependencies, and work across multiple teams • Experience with operational testing, audit support, controls, or quality assurance • Strong analytical and problem-solving skills, with attention to detail and ownership mindset • Ability to document processes clearly and think end-to-end across systems and functions • Comfortable navigating ambiguity and balancing multiple priorities • Strong written and verbal communication skills, including executive-ready updates • Proficiency using data and operational insights to identify issues and improvements • Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products preferred • Familiarity with regulatory and compliance considerations tied to financial products preferred • Experience working with technology or product teams on changes preferred • Exposure to automation, workflow tools, or operational platforms preferred • Experience supporting product launches, pilots, or major enhancements preferred • Comfort operating as a dedicated product owner within an operations organization preferred • Proficiency in Azure, SQL, or PBI preferred

🏖️ Benefícios

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture

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