Senior Director, Product Explorations

🕒 Julho 10

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $187.500 - $312.500 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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H&R Block

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

💸 Finanças

👥 B2C

🤝 B2B

Finance • B2C • B2B

A H&R Block é uma empresa norte-americana de preparação de impostos e serviços financeiros que oferece serviços presenciais e online de declaração de impostos, profissionais de contabilidade, contabilidade para pequenas empresas e folha de pagamento, além de produtos financeiros relacionados, como antecipação de reembolsos e cartões pré-pagos. Fundada em 1955, opera escritórios de impostos de varejo, franquias e plataformas digitais para atender consumidores e pequenas empresas com soluções fiscais, contábeis e financeiras.

Descrição

• Lead Explorations and Discovery • Define and manage learning agendas that clarify the customer problem, target segment, differentiated value proposition, feasibility, desirability, viability, commercial potential, compliance considerations, and path to scale. • Design and guide lightweight experiments, prototypes, and behavioral signal-gathering methods that produce clear go/no-go recommendations. • Own the path from discovery through validated concept, including experiment execution, executive recommendations, and clean transition plans to the appropriate core product pillar when opportunities are ready for scaled delivery. • Maintain a disciplined bias toward small teams, fast learning cycles, and evidence-based decision-making before scaled investment. • Build and evaluate business cases for exploratory opportunities, including market sizing, customer impact, cost/benefit analysis, investment requirements, risk, and potential KPI or P&L impact. • Partner with leaders across Product, Design, Engineering, Marketing, Retail, Legal, Risk, Data, and Finance to ensure explorations are grounded in customer needs, business outcomes, and enterprise constraints. • Bring world-class Product Craft and Coaching • Set a high bar for product management craft, including customer discovery, problem framing, outcome definition, opportunity sizing, prioritization, experimentation, and storytelling. • Coach product managers and cross-functional teams on how to move from ideas and opinions to testable hypotheses and measurable customer or business outcomes. • Lead, coach, and develop product managers and product leaders, modeling strong product craft and creating a high-performing Explorations team. • Translate ambiguous strategic opportunities into crisp decision narratives, learning plans, and executive-ready recommendations. • Model strong judgment in balancing exploration with focus, • Ensure teams avoid premature scaling or overbuilding before meaningful signal exists. • Help raise the overall product culture by demonstrating curiosity, accountability, customer obsession, and disciplined learning velocity. • Evangelize discovery, experimentation, and AI-enabled product practices across the broader Product organization, helping define what “great” looks like for modern product management at H&R Block. • Facilitate and Lead Cross-Functional Teams • Facilitate complex, cross-functional working sessions that bring together diverse perspectives and move teams toward clear decisions, next steps, and owners. • Create the operating rhythm for the Explorations team, including discovery reviews, learning readouts, prioritization forums, and handoff mechanisms to core product pillars. • Lead through influence across senior stakeholders, creating alignment without relying solely on reporting authority. • Operate as a strong matrix leader and bridge builder, gaining support, resources, and alignment across Product, Design, Technology, Marketing, Retail, Data, Finance, Legal, Risk, and executive stakeholders. • Build trust with business and functional leaders by surfacing risks, tradeoffs, dependencies, and decision points early and clearly. • Ensure teams stay focused on the highest-value questions and avoid drifting into coordination-heavy activity without measurable learning. • Advance AI Enablement and New Ways of Working • Identify and apply AI-enabled methods to accelerate discovery, research synthesis, prototyping, analysis, product documentation, and experimentation. • Partner with technology, data, legal, risk, and enterprise AI enablement teams to ensure experiments and AI-enabled workflows operate within appropriate guardrails. • Explore product opportunities where AI agents, automation, and data-driven personalization can create differentiated value for clients, tax pros, and associates. • Serve as a visible product leader who models AI fluency, practical experimentation, and thoughtful adoption of new tools and workflows.

🎯 Requisitos

• 12-15+ years of related experience in product management, innovation, strategy, venture building, product discovery, or adjacent disciplines • Demonstrated strength in core product management craft with a spiked ability on customer discovery, product strategy, outcome definition, prioritization, experimentation, analytics, roadmap development, and lifecycle management • Established experience leading early-stage discovery, incubation, Horizon 3 programs, 0-to-1 product development, or new business model exploration • Experience translating strategic priorities and OKRs into product roadmaps, exploration portfolios, learning plans, and measurable outcomes • Proven ability to facilitate senior-level cross-functional teams through ambiguity, tradeoffs, conflict, and decision-making • Experience operating in regulated, complex, or enterprise environments where legal, risk, data, privacy, compliance, SOX, governance, and control considerations shape product discovery, experimentation, and delivery. • Strong fluency with AI-enabled product development, AI-assisted workflows, or AI-powered customer experiences, with a practical understanding of responsible experimentation and governance. • Excellent executive communication skills, including the ability to synthesize complex discovery work into concise narratives, recommendations, and decision points. • Strong commercial and analytical acumen, including experience with opportunity sizing, business case development, cost/benefit analysis, investment tradeoffs, KPI impact, and P&L implications. • Ability to attract, coach, and develop strong product talent while building a culture of curiosity, urgency, accountability, and learning. • Bachelor’s degree or equivalent experience required; MBA or advanced degree preferred.

🏖️ Benefícios

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage • Can participate in the H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Automatically enrolled in Business Travel Accident Insurance • Receive Associate Tax Prep benefit