Account Manager

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Hairball

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce

A Hairball é uma empresa de consultoria em tecnologia e integração de sistemas que ajuda empresas a automatizar, integrar e transformar processos de negócios utilizando as plataformas NetSuite e Celigo. É especializada em eCommerce, CRM, integrações com cadeias de suprimentos e 3PL, EDI, gerenciamento de pedidos e reconciliação de pagamentos, oferecendo implementações, serviços gerenciados, análises e suporte contínuo para sucesso. A Hairball trabalha com plataformas como Shopify, BigCommerce, Magento, Amazon, Salesforce, HubSpot e diversos sistemas WMS/3PL, para acelerar o retorno sobre o investimento para comerciantes e empresas de médio porte.

Descrição

• Own and manage a portfolio of NetSuite-driven customer accounts post go-live. • Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases. • Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes. • Proactively identify risks, inefficiencies, and improvement opportunities within customer operations. • Translate business needs into clear scopes for enhancements, optimizations, and new integrations. • Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals. • Lead regular account reviews, roadmap discussions, and operational check-ins with customers. • Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value. • Ensure customer satisfaction, retention, and long-term partnership. • Support escalation management when issues arise and ensure resolution without hand-holding. • Maintain accurate account documentation, notes, and forecasts.

🎯 Requisitos

• 3+ years working with NetSuite, with a solid understanding of core ERP processes such as Order to Cash, Procure to Pay, Inventory, and Financials. • You take responsibility for outcomes, not excuses. • Comfortable leading executive-level conversations and pushing back when needed. • You understand how systems affect real-world operations, not just dashboards. • You recognize growth opportunities and know how to position value, not discounts. • You can translate technical and operational details into plain business language. • You follow through, keep commitments, and don’t let accounts drift. • You don’t panic when things break, you fix them. • Experience working in a NetSuite consulting, ERP, or systems integrator environment. • Familiarity with Celigo integrator.io or other iPaaS platforms. • Experience managing mid-market or enterprise accounts. • NetSuite certifications (SuiteFoundation, ERP Consultant) are a strong plus.

🏖️ Benefícios

• Growth and Development: Join a company that values growth, with opportunities for training and certification reimbursements to help you build your expertise in NetSuite and integration technologies. • Remote Flexibility: Enjoy the flexibility of working remotely. • Cutting-Edge Projects: Be part of a team delivering innovative integration solutions for growing businesses in eCommerce, CRM, and Supply Chain.