Sales Trainer – Coach

🕒 Julho 30

🦀 Maryland – Remoto

🦀 Maryland – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🤑 Vendas

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Hassle Free Home Services

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2003

👥 B2C

B2C

A Hassle Free Home Services é uma empresa de manutenção e gerenciamento residencial fundada em 2003, que oferece manutenção preventiva, reparos, resposta a emergências e gestão de projetos para proprietários de imóveis. A empresa realiza visitas recorrentes usando uma lista de verificação de manutenção com 50 itens, completa a lista de tarefas domésticas dos proprietários durante as visitas e fornece um Gerente Residencial dedicado para emergências e coordenação de projetos. A empresa emprega técnicos em regime de tempo integral (muitos ex-militares ou contratados), oferece comunicação fácil através de chamadas, e-mail, mensagens de texto e portal online, e atende equipamentos residenciais de alto padrão (por exemplo, Sub-Zero, Wolf, Miele), sistemas de piscina e ao ar livre, além de realizar tarefas sazonais. Opera em várias regiões dos EUA, incluindo a área metropolitana de DC, Maryland, Virgínia, Connecticut, Geórgia, Illinois, Massachusetts, Michigan, Nova Jersey, Nova York, Pensilvânia, Texas, entre outras. A empresa destaca a confiança local (23 anos), avaliações fortes e atende proprietários de imóveis que buscam manutenção regular e preservação de valor.

Descrição

• Lead the inbound sales and lead-conversion department — its people, its numbers, and its culture of excellence. • Hire, onboard , coach, and develop Customer Sales & Service Representatives through call reviews, live coaching, role-play, and one-on-ones. • Build and refine the conversion playbook: scripts, objection handling, follow-up cadences, and best practices grounded in real home services experience. • Set clear KPIs and hold the team accountable to conversion rate, speed-to-lead, booking rate, and revenue targets. • Analyze performance data and call recordings to diagnose what's working, coach the gaps, and continuously raise the team's close rate. • Step in on the highest-value or most difficult leads personally when needed, modeling elite selling for the team. • Partner closely with ownership, marketing, and field operations to align lead flow, quality, and the customer experience.

🎯 Requisitos

• 10+ years of experience in home services (HVAC, plumbing, electrical, roofing, remodeling, restoration, pest control, or similar) — the real deal, not a resume. • A documented track record of personally converting inbound leads and driving revenue at a high level. • Proven experience coaching, training, and leading sales representatives or CSR teams to measurable improvement. • Deep command of home services sales: pricing, objection handling, financing conversations, and closing over the phone. • The ability to build a repeatable playbook and instill discipline, urgency, and follow-up rigor across a team. • Strong leadership presence — respected by reps, credible with ownership, and calm under pressure. • Fluency with CRM and field service software, and comfort using performance data to coach. • A genuine passion for developing people and making every homeowner's experience truly hassle-free.

🏖️ Benefícios

• Competitive base salary, commensurate with experience • Health/vision/dental insurance • PTO