Physical Damage Claims Manager

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🕒 Março 25

🌴 South Carolina – Remoto

🌴 South Carolina – Remote

⏰ Tempo Integral

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🟠 Sênior

👔 Gerente

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High Definition Vehicle Insurance (HDVI)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🚗 Transporte

Transport • Insurance

A High Definition Vehicle Insurance (HDVI) é uma provedora moderna de seguros especializada em seguros para caminhões comerciais. Eles oferecem soluções de seguros dinâmicas, adaptadas especificamente para frotas de caminhões comerciais, integrando telemática e ferramentas de segurança para melhorar as operações das frotas e os indicadores de segurança. Com foco em serviço, segurança e economia, a HDVI oferece taxas competitivas e opções de cobertura abrangente para ajudar as frotas de caminhões a gerenciar suas operações de forma eficiente. Seu programa exclusivo, HDVI Shift, utiliza dados em tempo real para oferecer descontos nos prêmios para frotas comprometidas com práticas de direção segura. A empresa visa revolucionar o seguro para caminhões comerciais, oferecendo soluções inovadoras que recompensam a segurança e a eficiência operacional.

Descrição

• Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned • Participate in regular claims reviews with both internal and external customers • Participate in the building of a best in class claims operation • Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers • Develop and execute a strategic file management plan that achieves optimal file resolution and business results • Review new notices, ensuring claims are assigned to staff with appropriate skill sets • Conduct quality file reviews per HDVI’s Best Practices guidelines • Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files • Implement strategies and initiatives to improve file quality, customer service and manage costs • Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues • Identifying training needs to meet job standards, goals and company policies and procedures • Analyzing coverage, policy interpretation, and giving direction as needed • Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution • Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses • Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement • Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters • Other tasks as assigned by the Claims Director

🎯 Requisitos

• 5+ years Property & Casualty claims management experience • 5+ years experience with handling complex Commercial Auto claims; Trucking preferred • Experience handling Pre-litigation claims • Ability to lead and empower a hard-working team • Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability • Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims • Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures • Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization • Experience with large Fleets (250+) with self-insured retentions and/or large deductibles • Thorough understanding of laws, principles of coverage, liability and insurance industry in general • Strong leadership skills, time management, organizational and problem solving skills • Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing.

🏖️ Benefícios

• Competitive salary & stock options - we want our success to be yours too • Unlimited PTO with 11 paid holidays each year • Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being • FSA / HSA programs • 401(k) retirement plan with company match contribution • Inclusive Parental Leave policy that supports all parents • Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions • Birthday meal reimbursement, because celebrating our employees is part of our company culture • A remote-friendly environment with the opportunity to participate in periodic in-person team offsites