Vice President – Regional Operations

Vaga não está no LinkedIn

🕒 Junho 9

🗽 New York – Remoto

🗽 New York – Remote

💵 $190.000 - $230.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Brightline

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

👥 B2C

Healthcare Insurance • Wellness • B2C

A Brightline é uma empresa de saúde que se especializa em fornecer serviços de saúde mental para crianças e apoio para pais. Com foco em terapia personalizada, psiquiatria e gestão de medicação, a Brightline oferece uma abordagem simples e abrangente para o cuidado de saúde mental de famílias. Eles atendem clientes de forma virtual e presencial, com serviços disponíveis em vários estados, incluindo Nova York, Nova Jersey, Connecticut, Massachusetts e Washington. Através de provedores experientes e planos de cuidados inovadores, a Brightline ajuda crianças e seus cuidadores a gerenciar desafios de saúde mental, com foco em Terapia Cognitivo-Comportamental e resultados baseados em dados.

Descrição

• Serve as the strategic owner of clinic- and region-level operational and financial targets across the New York market • Build, manage, and forecast regional budgets — owning cost structure, identifying variances, and making data-informed resource allocation decisions • Partner closely with the regional clinical leader to achieve expected results and drive accountability across the region • Closely manage regional, clinic, and provider-level reporting to track performance and identify opportunities • Gather data-driven insights to inform performance improvement opportunities; pair with qualitative insights from workflow observation to drive consistent care model execution • Take joint responsibility with the regional clinical leader for planning and executing regional optimization • Contribute to the development of corporate methods, techniques, and evaluation criteria; resolve complex problems where standard principles don't fully apply • Ensure that operational standards and workflows as designed are being executed consistently across all clinics • Feed qualitative insights back to the Care Operations team and serve as a bridge between the field and corporate • Launch new initiatives — whether centrally or regionally driven — that enhance daily operations and improve outcomes • Lead change management efforts for new workflows, systems, and corporate initiatives, ensuring regional teams are prepared, supported, and bought in • Own the patient experience across the region — leveraging feedback, incident reports, and frontline observations to continuously improve how families experience Brightline's care • Manage patient access, including waitlist management, panel sizing, and intake capacity, to ensure families can access care when they need it • Ensure regional operations meet all applicable regulatory, accreditation, and quality standards relevant to behavioral health care delivery • Own regional incident management and risk escalation protocols, partnering with clinical leadership to address safety concerns promptly and systematically • Monitor clinical quality metrics and work cross-functionally to close gaps in care delivery standards • Lead a regional team with direct management responsibility over manager-level leaders and frontline operations staff, with an org structure that will continue to evolve as the region scales • Own or meaningfully partner on regional hiring — building a pipeline, contributing to selection decisions, and ensuring the team grows with the right people • Develop strategies for team retention, culture-building, and professional development across the region • Manage provider templates and schedules with sensitivity to provider-specific nuances within the New York market • Serve as strategic owner of facilities across the region, addressing practical constraints that affect operations • Lead on-the-ground expansion execution for new clinic openings within the region — currently four clinics with a path to six • Build and maintain trust between Brightline senior leadership and regional and clinic-level teams • Harmonize multiple stakeholder perspectives — including those of executives and frontline staff — to drive aligned results • In collaboration with the Demand & Partnerships team, manage performance for key regional relationships (e.g. NYU) and take high-impact actions to maintain and deepen those partnerships

🎯 Requisitos

• 8+ years of professional experience, including at least 3 years leading multi-site brick-and-mortar or hybrid healthcare delivery operations • Demonstrated track record of building strong, cohesive teams, driving operations optimization, and delivering sustainable business results • Deep understanding of the behavioral and mental health space, with an innovative mindset for delivering differentiated care experiences • Strong communicator who builds relationships quickly and thrives in a fast-paced, results-driven environment • P&L ownership mindset — comfortable with budget management, clinic-level financial forecasting, unit economics, and data-driven decision-making • Experience with quality standards, regulatory compliance, and risk management in a healthcare setting • Proven change management skills — comfortable leading teams through organizational change, new systems, and evolving workflows • Fluency with EHR/EMR systems and operational technology used in clinical environments • Comfortable operating in ambiguity and building structure in a still-maturing organization • Willingness to spend ~50% of time in clinic, including travel to locations outside the New York City metro area (e.g. Albany) • Experience in a high-growth, venture-backed environment strongly preferred • MBA preferred but not required.

🏖️ Benefícios

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options