Senior Renewals Manager

🕒 Julho 1

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Highspot

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Highspot é uma plataforma líder em capacitação de vendas, projetada para impulsionar o crescimento de receita e promover o sucesso de vendas repetível para empresas de todos os tamanhos. A empresa oferece uma plataforma unificada, movida por IA, que ajuda as organizações a definir, executar e otimizar iniciativas de entrada no mercado, melhorando a produtividade e acelerando os resultados de negócios. Highspot oferece um conjunto abrangente de ferramentas para gestão de conteúdo de vendas, estratégias e guias de vendas, engajamento de compradores, treinamento de vendas e coaching de vendas. Através de automação assistida por IA, análises em tempo real e um ecossistema robusto de parceiros, a Highspot auxilia as empresas a melhorar o desempenho de vendas e atingir metas de receita previsíveis. Confiada por empresas globais, a Highspot é reconhecida por sua capacidade de integrar perfeitamente estratégias de capacitação de vendas com resultados de negócios.

Descrição

• Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers, driving predictable retention and long-term customer value. • Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes. • Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams. • Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes. • Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth. • Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers. • Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear insight into risks and opportunities. • Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance. • Improve the Business: Contribute to scalable processes, operational excellence, and best practices that enhance the customer experience and drive business growth.

🎯 Requisitos

• 5+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, with experience managing Enterprise and Strategic customers. • Demonstrated success owning complex commercial renewals and consistently achieving retention and revenue goals. • Proven ability to build trusted relationships with executive stakeholders and lead commercial conversations with confidence. • Strong commercial acumen with experience negotiating SaaS agreements, pricing, and contract terms. • Analytical mindset with the ability to leverage customer insights, usage data, and business metrics to inform commercial strategy and decision-making. • Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform. • Excellent communication, collaboration, and stakeholder management skills, with a track record of influencing cross-functional teams to deliver customer and business outcomes. • Highly organized with the ability to manage multiple complex opportunities while maintaining operational excellence and attention to detail. • Self-motivated, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer and business outcomes.

🏖️ Benefícios

• Comprehensive medical, dental, vision, disability, and life benefits • Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting • Flexible PTO • Generous Holiday Schedule + 5 Days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • Flexible work schedules • Access to Coaches and Therapists through Modern Health • 2 Volunteer days per year • Monthly transportation allowance for employees that work in our Vancouver Hub location