Operations – Dispatch Manager

🕒 Ontem

🌐 México, Argentina, +1 outros países – Remoto

🇲🇽 México – Remoto 🇦🇷 Argentina – Remoto 🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Hire Overseas

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Hire Overseas é uma agência de recrutamento especializada em conectar empresas a talentos de primeira linha no exterior. Atuando em uma ampla gama de funções — de áreas técnicas e de design a marketing e suporte administrativo — a Hire Overseas tem como objetivo otimizar operações e aumentar a produtividade de seus clientes, ao mesmo tempo em que proporciona economias significativas de custos. A empresa prioriza a qualidade ao aprovar menos de 1% dos candidatos globais, garantindo que apenas profissionais excepcionais sejam colocados em diversas posições remotas.

Descrição

• Run the day-to-day operations of a growing home services company specializing in garage door installation and repair • Manage technician schedules and dispatch technicians based on location, availability, and job type • Adjust daily schedules in real time as jobs are completed, delayed, or added • Coordinate with field technicians to ensure jobs run on time and customers are informed • Answer inbound customer calls and provide backup support during high call volume periods • Communicate with customers from first contact through job completion • Resolve customer issues, complaints, and follow-up requests • Prepare estimates and quotes based on job requirements and pricing guidelines • Follow up on open sales opportunities and convert inquiries into booked appointments • Support the owner in closing jobs and maintaining inbound lead conversion • Create invoices and process customer payments • Maintain financial records and flag discrepancies or outstanding balances • Maintain customer records in Jobber or a similar CRM • Organize job notes, schedules, and customer history • Assist with general administrative and operational tasks • Operate as the owner's second-in-command and operational right hand

🎯 Requisitos

• Excellent spoken and written English communication skills • Experience in dispatching, scheduling, or operations management in a service-based business • Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades strongly preferred • Proficiency with CRM platforms • Strong organizational skills and ability to manage multiple priorities and real-time schedule changes • Comfortable speaking with customers, handling objections, and following up on sales opportunities • Proactive, dependable, and self-directed; able to own operations without constant oversight • Ability to build trust quickly with customers and field technicians • Jobber experience is a strong plus • Familiarity with Jobber, Housecall Pro, ServiceTitan, or similar field service management platforms is nice to have • Experience handling customer escalations and resolving service complaints is nice to have • Experience supporting a small business owner or serving as second-in-command in a lean team is nice to have • Availability during US business hours • Updated resume required for application • Short 1–2 minute Loom video required; only candidates submitting a Loom video proceed to the next hiring step

🏖️ Benefícios

• Paid in USD, bi-monthly: every 15th and 30th • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Direct influence over how the business runs day to day • Clear path to scale