Cloud Operations Technician

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Logo Brands

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

🏭 Manufatura

📣 Marketing

📦 Logística

Manufacturing • Marketing • Logistics

A Logo Brands é uma empresa especializada na criação de mercadorias com marca para fãs de esportes. Sua gama de produtos inclui copos, artigos para churrasco, têxteis para casa, bolsas, coolers e mais, todos com logotipos de grandes equipes profissionais e universitárias. Eles atendem aos fãs da NFL, MLB, NBA, NHL, futebol e esportes universitários, entre outros. Seus produtos são projetados para melhorar a experiência de apoiar um time favorito, seja em casa ou em eventos de churrasco. Além disso, a Logo Brands oferece produtos de estilo de vida para não fãs de esportes, com designs apropriados para várias ocasiões. A empresa enfatiza a oferta de itens essenciais do dia a dia para o engajamento e aproveitamento dos esportes pelos fãs.

Descrição

• Monitor, maintain, and support production infrastructure serving customers and internal development teams • Participate in a 24/7 on-call rotation and respond to alerts and incidents as the primary on-call responder • Respond to and triage production alerts as the first line of defense • Troubleshoot and resolve issues using runbooks and documentation, escalating with context when necessary • Execute incident management procedures, including opening communication channels and documenting timelines • Proactively monitor system health and performance using observability dashboards and tooling • Track consumption against service quotas and usage-based limits to prevent service disruptions and cost overruns • Maintain and improve operational documentation and monitoring dashboards • Perform routine maintenance, system patching, security updates, and infrastructure provisioning using predefined IaC modules • Manage user access for developer tooling through ticket-based onboarding and offboarding workflows

🎯 Requisitos

• Ability to participate in a 24/7 on-call rotation as a primary responder • Experience responding to and triaging production alerts in a cloud environment • Ability to follow technical runbooks and standard operating procedures with high attention to detail • Ability to update and maintain runbooks and SOPs in clear and concise English • Ability to troubleshoot technical issues and provide clear context when escalating • Functional understanding of cloud infrastructure, including virtual machines, networking, and security groups • Azure experience preferred • Experience with monitoring and observability tools such as Datadog, Azure Monitor, or Grafana • Strong written English communication skills for documenting incident timelines and updating procedures • Preferred experience using infrastructure as code tools such as Terraform • Experience configuring management tools and automated patching • Familiarity with managing user access and permissions within cloud platforms or developer tools • Basic scripting in Bash, PowerShell, or Python to automate routine tasks • Previous experience in a dedicated operations, NOC, or service desk environment

🏖️ Benefícios

• Competitive family medical, dental, vision, and life insurance • 3 company-paid holidays per year in addition to regular holidays • 4 days of paid time off (PTO) per year • Paid time off (PTO) on your birthday • Law benefits (15-day Christmas bonus, vacation days established by law, 25% vacation bonus) • Awards and recognition program