Online Experience Analyst

🕒 Maio 23

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $60.500 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

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The Home Depot

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1978

🛒 Varejo

👥 B2C

💰 Debt Financing em 2007-07

Retail • B2C

A Home Depot é um dos principais varejistas de melhoria do lar, oferecendo uma ampla variedade de materiais de construção, produtos para melhoria do lar, artigos para jardim e relacionados. A empresa opera tanto em lojas físicas quanto em uma plataforma online, fornecendo soluções abrangentes para entusiastas de DIY, empreiteiros profissionais e proprietários de imóveis. A Home Depot está comprometida com a diversidade, equidade e inclusão, proporcionando oportunidades de emprego e benefícios a uma força de trabalho diversificada. Além disso, a empresa dá grande ênfase ao atendimento ao cliente e ao engajamento dos colaboradores para manter sua posição como líder confiável no setor de melhoria de residências.

Descrição

• The CX Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support • Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey • Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships • With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time. 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems. 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. 25% Execute system changes for promotional activity. 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

🎯 Requisitos

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA • Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget • Experience identifying goals, metrics and analytics to measure product value • Experience conducting user research and testing to understand needs • Experience conducting competitive research and analysis • Hands-on experience with Adobe Analytics and/or ContentSquare • Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar • Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar • Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

🏖️ Benefícios

• No travel required • Work in a comfortable indoor area