Senior Federal Technical Support Engineer

🕒 Julho 23

☕ Washington – Remoto

☕ Washington – Remote

💵 $102.465 - $126.500 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Horizon3.ai

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A plataforma NodeZero™ capacita sua organização a continuamente encontrar, corrigir e verificar sua superfície de ataque explorável. Reduza seu risco de segurança ao encontrar autonomamente fraquezas em sua rede, sabendo como priorizá-las e corrigi-las, e verificando imediatamente se suas correções funcionam. O NodeZero oferece pentests autônomos seguros para produção e outras operações de avaliação chave que escalam através de seus maiores ambientes internos, externos, em nuvem e em nuvem híbrida. Sem necessidade de agentes, sem código para escrever e sem consultores para contratar. Somos uma fusão de ex-operadores cibernéticos das Operações Especiais dos EUA, engenheiros de startups e praticantes de cibersegurança anteriormente frustrados. Estamos comprometidos em ajudar a resolver nossos problemas comuns de segurança: ferramentas de segurança ineficazes, falsos positivos resultando em fadiga de alerta, pontos cegos, cultura de segurança "para cumprir tabela", escassez de habilidades em cibersegurança e o longo tempo e custo de contratar consultores externos.

Descrição

• Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions • Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services • Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges • Assist in the deployment and optimization of customer environments • Monitor and respond to support tickets in a timely manner, maintaining SLAs • Mentor junior team members and contribute to internal training resources • Stay abreast of emerging technologies and industry trends to enhance support capabilities and customer satisfaction

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience) • 5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment • Strong proficiency in Linux administration, including server configuration, performance tuning, security hardening, and troubleshooting in production environments • Hands-on experience with Docker and containerization technologies, such as building, deploying, and managing containerized applications in orchestrated environments • Solid understanding of cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation • In-depth knowledge of networking fundamentals, including TCP/IP, firewalls, VPNs, load balancers, and network troubleshooting tools • Basic scripting skills in languages such as Bash, Python, or PowerShell for automation of routine tasks • Demonstrated self-learning ability, evidenced by personal projects, home labs, certifications, or contributions to open-source communities • Experience equivalent to a junior cloud administrator role in an enterprise setting • Familiarity with identity management systems, including Role-Based Access Control (RBAC), Single Sign-On (SSO) protocols, and directory services • Basic understanding of database concepts, including relational and schemaless databases

🏖️ Benefícios

• Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Growth opportunities and career development