Sales Operations Administrator

🕒 Julho 9

🌐 Argentina, Brasil, +4 outros países – Remoto

🇦🇷 Argentina – Remoto 🇧🇷 Brasil – Remoto 🇨🇴 Colômbia – Remoto 🇨🇱 Chile – Remoto 🇻🇪 Venezuela – Remoto 🇺🇾 Uruguai – Remoto

⏰ Tempo Integral

🟢 Júnior

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Hostaway

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏨 Hospitalidade

📦 Logística

💼 Consultoria

Hospitality • Logistics • Consulting

A Hostaway é um software completo de gestão de aluguel por temporada que ajuda gestores de propriedades a agilizar e automatizar todos os aspectos do negócio. Fundada em 2015, a empresa oferece um conjunto de recursos para aumentar a eficiência da gestão, incluindo Channel Manager, mensagens automatizadas, Dynamic Pricing e controle financeiro. A Hostaway se integra às principais OTAs, como Airbnb, Vrbo e Booking. com, e oferece um painel centralizado para gerenciar reservas, comunicação com hóspedes e operações. Conhecida por sua API robusta, a Hostaway permite integrações personalizadas e é utilizada e confiável por milhares de gestores de propriedades no mundo todo. Conta com suporte ao cliente 24/7 premiado e um conjunto de ferramentas projetado para escalar com o crescimento do negócio, de poucos a milhares de anúncios. A Hostaway é ideal para gestores de aluguel por temporada que buscam ampliar seu alcance, aumentar as reservas e otimizar seus processos de gestão de propriedades.

Descrição

• Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules. • Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes. • Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable. • Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows. • Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage. • Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence. • Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow. • Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

🎯 Requisitos

• 1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams. • Salesforce or similar CRM admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards. • Practical experience (or strong aptitude) with ChiliPiper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations. • Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates. • Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results. • Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA. • Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth. • Nice to have Salesforce Administrator certification (or in progress). • Deeper ChiliPiper experience with Inbound Concierge and advanced router logic. • Familiarity with Outreach, Gong, and territory planning concepts. • Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.

🏖️ Benefícios

• Equity in a profitable, fast-growing scale-up. • 100 % remote with flexible working hours. • Values-driven culture and teammates in 40 + countries. • Generous annual leave plus country-specific benefits (health coverage, pension, etc.). • Rapid career growth—our pace creates constant new opportunities.