Email Manager

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HostPapa

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2006

☁️ SaaS

🌐 Web 3

🛍️ Comércio Eletrônico

SaaS • Web 3 • eCommerce

HostPapa é uma empresa de hospedagem de sites que oferece uma variedade de soluções, incluindo hospedagem compartilhada, hospedagem WordPress, hospedagem VPS e hospedagem de revenda. A empresa também disponibiliza serviços adicionais, como registro de domínios, ferramentas para criação de sites, e-mail corporativo e recursos de segurança como certificados SSL. A HostPapa se orgulha de oferecer suporte ao cliente 24/7 premiado, disponível globalmente, garantindo atendimento no idioma e no fuso horário preferidos do cliente. Com foco em pequenas empresas, a HostPapa busca capacitar seus clientes a alcançar seus objetivos online com serviços de hospedagem confiáveis e de alto desempenho.

Descrição

• Lead, mentor, and develop a team of email operations and deliverability specialists, managing priorities, performance, and ongoing team growth • Oversee the administration, maintenance, and continuous improvement of email infrastructure, MTAs, authentication protocols (SPF, DKIM, DMARC), DNS configurations, filtering systems, and overall platform reliability • Monitor platform health, deliverability metrics, sender reputation, and inbox placement, proactively troubleshooting complex mail delivery and infrastructure issues • Act as the primary point of contact for customer and internal mail-related escalations, coordinating cross-functionally with Support, Engineering, Security, and Account Management teams to drive timely resolution and root cause analysis • Lead incident response efforts related to platform outages or degraded delivery events while maintaining clear escalation processes, SLAs, and communication standards • Ensure compliance with applicable email-related regulations and best practices, including CAN-SPAM, CASL, GDPR, anti-spam protections, and acceptable email usage policies • Provide operational reporting and strategic recommendations to the Director of Mail Infrastructure while identifying opportunities to improve tooling, automation, scalability, and operational efficiency • Stay current on industry trends, emerging threats, and evolving best practices related to email infrastructure, security, and deliverability • Support other tasks or projects as assigned to meet team and business needs

🎯 Requisitos

• 4+ years of experience in email operations, deliverability, or mail infrastructure environments • 1–2+ years of team leadership or people management experience • Strong knowledge of email protocols including SMTP, IMAP, POP3, and MIME • Hands-on experience with SPF, DKIM, and DMARC implementation and troubleshooting • Experience diagnosing and resolving complex mail delivery issues within enterprise or SaaS environments • Familiarity with MTAs such as Postfix, Sendmail, or Exim • Experience managing escalations and communicating effectively with both technical and non-technical stakeholders • Strong operational mindset with the ability to balance technical troubleshooting and team leadership responsibilities • Experience with DNS management related to email routing and authentication is considered a plus • Familiarity with monitoring and observability platforms such as Grafana or Datadog is beneficial • Exposure to phishing prevention, spoofing protection, and email security best practices is preferred • Experience working in high-volume or transactional email environments is highly valued

🏖️ Benefícios

• Work from anywhere - this is a remote opportunity • A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities to help you reach your full potential • Flexible work arrangements to support work/life balance