Principal Account Manager

🕒 Maio 4

🏄 California, Colorado, +12 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $155.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Veriff

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🔐 Segurança

📋 Conformidade

💸 Finanças

💰 $100.000.000 Series C em 2022-01

Security • Compliance • Finance

A Veriff é uma empresa especializada em serviços de verificação de identidade. Ela fornece tecnologia para ajudar empresas a verificar online a identidade de seus usuários, garantindo conformidade regulatória (compliance), segurança e confiança. Seus serviços são essenciais para setores em que a identificação segura e confiável de usuários é necessária, como finanças, bancos e marketplaces online. As soluções inovadoras da Veriff ajudam a prevenir fraudes e aprimoram a experiência do usuário por meio de processos de verificação de identidade sem atrito.

Descrição

• Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account. • Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty. • Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base. • Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy. • Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff. • Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes. • Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook. • Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution. • Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution. • Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions. • Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders. • Act as the voice of the customer internally while balancing commercial priorities and long term partnership value.

🎯 Requisitos

• 10+ years of Account Management experience within the SaaS industry. • 3+ years in a Strategic Account Manager or Principal Account Manager role supporting strategic channel customers with $1M+ ARR relationships. • Proven success managing global enterprise and strategic customers within a reseller or channel motion. • Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy. • Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention. • Strong experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers. • Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes. • Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value • Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models.

🏖️ Benefícios

• Full-remote job within our eligible locations in the USA (please see above) • Extra recharge days per year on top of your annual vacation days • Stock options that ensure you share in our success • 401(k) matching • Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally • Learning and Development and Health & Sports budgets that you are free to tailor to your own needs • Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary