Senior Manager, Customer Trust Enablement

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $155.700 - $249.100 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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HubSpot

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

A HubSpot é uma plataforma de atendimento ao cliente com tecnologia AI, que combina softwares de marketing, vendas e atendimento ao cliente em um conjunto integrado. Com mais de 238. 000 clientes em 135 países, a HubSpot oferece ferramentas para automação de marketing, gestão de vendas, atendimento ao cliente, marketing de conteúdo, operações e comércio B2B. Com produtos como Marketing Hub, Sales Hub, Service Hub e Content Hub, a HubSpot permite que empresas gerem leads, fechem negócios e ofereçam excelente suporte ao cliente, tudo isso utilizando IA para aprimorar operações e insights. A plataforma é projetada para unificar equipes e dados de clientes, apoiando tanto startups de pequeno porte quanto grandes empresas em sua jornada de crescimento.

Descrição

• Lead and grow a high-performing team of customer-facing security specialists • Own the strategy for customer security enablement across RFPs/RFIs, due diligence questionnaires, customer calls, and executive briefings • Serve as an escalation point and senior advisor for complex security reviews involving strategic and enterprise accounts • Engage directly with customer CISOs, security leadership, and procurement teams • Drive development and continuous improvement of customer-facing security documentation, knowledge base, and trust assets • Build and scale tooling, templates, tiering models, metrics, programs, and processes • Partner with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams • Collaborate with internal security and engineering teams to translate security controls, architecture, and roadmap into customer-facing narratives • Synthesize customer feedback into recommendations for Product, Engineering, and Security teams • Monitor regulatory and threat landscapes • Establish and operationalize KPIs measuring efficiency, quality, customer impact, and sales-cycle velocity • Report to the Head of Security GRC & Customer Security Enablement and manage security enablement specialists

🎯 Requisitos

• 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field, with meaningful time in a customer-facing or go-to-market-adjacent role • Demonstrated experience managing or mentoring a team of security or compliance professionals • Deep knowledge of application security, cloud security, identity and access management, vulnerability management, and incident response • Familiarity with SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST • Track record leading complex security reviews and building relationships with enterprise security stakeholders • Familiarity with AI/ML security risks, data governance, model access controls, and AI-powered SaaS product security and privacy implications • Ability to translate technical and regulatory complexity into clear narratives for technical and executive audiences • Strong project management skills and experience building scalable processes • Experience in a SaaS or cloud environment, including web application and multi-tenant architectures • Excellent written and verbal communication skills, customer-facing documentation, and high-stakes presentations • Experience building or scaling a customer trust, BISO, or Office of the CISO function preferred • Experience supporting regulated-industry customers preferred • Relevant certification such as CISSP, CISM, CCSP, or CISA preferred • Familiarity with RFP management platforms and tools such as Looker, RFPIO/Responsive, or Loopio preferred • Experience responding to customer security questions about AI product features or familiarity with NIST AI RMF or the EU AI Act preferred • Functional knowledge of data privacy concepts preferred • Comfort operating in a fast-moving, high-growth environment preferred

🏖️ Benefícios

• Equity plan eligibility, including restricted stock units (RSUs), for eligible roles • Annual bonus targets under HubSpot’s bonus plan for eligible roles • On-target commission for employees in eligible roles • Overtime pay eligibility for some roles • Benefits and perks to help employees grow better • Flexible work arrangements and connection-focused in-person events • Accommodation support for travel limitations or other reasons • Disability accommodations and assistance during the hiring process

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