Senior Operations Consultant, Patient Access

🕒 Abril 29

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Hummingbird Healthcare

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🏢 Corporativo

Healthcare Insurance • SaaS • Enterprise

A Hummingbird Healthcare é uma empresa focada em transformar o acesso ao paciente e a experiência nos sistemas de saúde. Ao aproveitar a tecnologia e otimizar processos, a Hummingbird ajuda os provedores de saúde a aprimorarem o cuidado ao paciente por meio de modelos de serviço padronizados, centralizados e antecipatórios. Eles oferecem serviços como Acesso ao Paciente como Serviço e Epic como Serviço, com o objetivo de eliminar dificuldades no acesso à saúde e fornecer experiências personalizadas para pacientes e provedores. Fundada com a crença de que os sistemas de saúde devem ser desonerados, a Hummingbird se esforça para alinhar e gerenciar tecnologia, pessoas e processos para permitir um atendimento excepcional ao paciente. Com uma equipe de liderança sênior conhecedora em operações, acesso ao paciente e tecnologia, a Hummingbird Healthcare se dedica a causar um impacto significativo na indústria da saúde.

Descrição

• Lead structured discovery and current-state assessments to identify workflow gaps, access barriers, and improvement opportunities across patient access functions. • Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context. • Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution. • Proactively surface risks and tradeoffs, raise them early, and propose practical paths forward. • Lead client-facing design sessions, workshops, and working meetings with professionalism and executive presence. • Build trusted relationships with clinic teams and operational stakeholders, serving as a credible partner who understands both the operational and human sides of healthcare access. • Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences. • Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance. • Design decision trees, templates, and visit type logic that make workflows clearer and more consistent. • Assess contact center readiness and help clients build or centralize patient access functions they may not have had before including WFM, QA, call deflection, and knowledge management. • Document workflows, findings, and execution plans to support transparency and long-term adoption. • Mentor peers and contribute to refining delivery methods, tools, and templates others can use. • Leverage technology and automation to improve the efficiency and consistency of day-to-day delivery work. • Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks.

🎯 Requisitos

• 4–5+ years of experience in healthcare operations, patient access, or a related advisory/consulting role with demonstrated independent delivery in complex, cross-functional environments. • Hands-on experience working within health systems that use Epic: you understand how the platform functions operationally, even if you weren’t an Epic analyst. • Frontline or supervisory experience in clinic operations, including authorizations, scheduling, referrals, front office workflows, and a clear sense of what operational improvement actually means for a healthcare organization. • Experience working with or within contact centers: managing, centralizing, or standardizing patient access functions. • Ability to lead design sessions and client-facing meetings with confidence, clarity, and polish. • Strong analytical skills; comfortable using data and operational metrics to identify gaps and make access improvement recommendations. • Experience with process documentation tools such as Visio, and familiarity with project management practices. • Skilled communicator across clinical and non-clinical stakeholders, including executive audiences. • A growth mindset and comfortable operating in ambiguity and motivated by building something that hasn’t been built before.

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • and more